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Group Reservations Co-ordinator

Kingsmills Hotel
Inverness

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Canteen
Company events
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Customer service call handling
Guest relations
Hotel and accommodations experience
Inbound customer enquiry call handling
Customer service
Accommodation booking
Organisational skills
IT
Phone etiquette
Guest services telephone call handling

Full job description

KINGSMILLS HOTEL - INVERNESS

FULL-TIME 39 HOURS PER WEEK - MONDAY TO FRIDAY (ONE SATURDAY PER MONTH)

The Role – Groups Reservations Co-ordinator

Must be eligible to work in UK
Live out only

Based in Inverness, this exciting role serves a key function within our reservations team. We are looking for an organised team member with previous experience in hotel reservations, front office or sales environment. Supporting Kingsmills, Ness Walk and from 2027 our new hotel KIN, you will you have excellent attention to detail, be guest-focused and deliver exceptional service. This is an great opportunity to join a growing group and join a high performing reservations team.

Key Responsibilities

Manage group accommodation enquiries, reservations, and rooming lists.
Deliver a detailed professional and friendly service via telephone, email and booking channels.
Ensure precise communication and coordination of group requirements with events, front of house, and food & beverage teams.
Maintain clean and precise booking data in the hotel reservation and back office systems.
Build strong relationships with corporate clients, tour operators, and event planners.
Manage group payments in line with the group contracts.
Source, co-ordinate and track experiences and entertainment for group guests

What We Are Looking For

Previous experience in a hotel reservations, front desk, or sales environment.
Great organizational skills with precise attention to detail.
A warm, confident phone manner and customer-first attitude.
Comfortable managing multiple tasks and deadlines in a fast-paced setting.
Strong organisational and IT skills.

What We Offer You

Competitive salary based on experience
Free meals on duty and uniform provided.
Free onsite car parking.
Complimentary use of the Kingsmills swimming pool and leisure club.
Generous staff discounts on food, beverages, and spa treatments across all properties.
Online Training Platform.
A supportive and lively working environment within a privately owned luxury hospitality group.

Join us as a Group Reservations Co-ordinator and be part of a passionate team dedicated to creating unforgettable experiences! Your enthusiasm, attention to detail, and commitment to exceptional service will make a lasting impact on our guests’ stays.

Benefits:

Canteen
Company events
Discounted or free food
Employee discount
Free parking
Gym membership
On-site gym
On-site parking
Referral programme

Work Location: In person

Quick apply

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