Customer service & Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Reception - Team Member
Premier Inn —Ipswich
- Up to £13.06 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Quick apply
10d
Retail Assistant
EG On The Move Ltd —Ipswich
- £10.95 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
11d
Customer Service Advisor - Service
Ardent Hire Solutions —Ipswich
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
8d
Sales Assistant
CITY ELECTRICAL FACTORS LTD —Ipswich
- Up to £28,575 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
4d
Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
8d
Seasonal Sales Assistant
Lush —Ipswich
- £13.45 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
13d
Team Member (Stock)
NEXT —Ipswich
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Customer Care Administrator
Anchor Safety LLP —Great Blakenham
- £26,500 - £27,500 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Employee discount
Quick apply
14d
Receptionist – Accountancy Practice
MST Recruitment —Gainsborough
- £15,000 - £20,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Retail Customer Service
Entain —Ipswich
- £13 an hour
- Overtime
- Cash handling
Part time Office/ Front of house
Anglia Indoor Karting Ipswich Ltd —Ipswich
- £8.00 - £12.91 an hour
- Part-time
- Serving
- Customer service
- Cooking
- Free parking
- Employee discount
Quick apply
Bar Staff
STATION HOTEL IPSWICH —Ipswich
- £12.71 - £15.00 an hour
- Part-time
- Bar
- Inventory control
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Internal Sales Executive
Felgains —Ipswich
- £27,000 - £30,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
6d
Barista
Costa Limited —Ipswich
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
3d
Customer Service Advisor
Yorkshire Building Society —Ipswich
- £24,500 a year
8d
Customer Services Coordinator
Samskip —Ipswich
- Hybrid work
- English
- Communication skills
- Free parking
Customer Sales Advisor
Halfords —Ipswich
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
6d
Front of House Team Member – Patient Experience Team
Christchurch Dental Practice LTD —Ipswich
- From £12.71 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
4d
Sales Advisor
PetsCorner —Woodbridge
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer service & jobs in ipswich, eng

Customer Service Advisor - Remote

Reception - Team Member

Retail Assistant

Customer Service Advisor - Service

Sales Assistant

Business to Business Customer Service / Success Executive

Seasonal Sales Assistant

Team Member (Stock)

Customer Care Administrator

Receptionist – Accountancy Practice

Retail Customer Service

Part time Office/ Front of house

Bar Staff

Internal Sales Executive

Barista

Customer Service Advisor

Customer Services Coordinator

Customer Sales Advisor

Front of House Team Member – Patient Experience Team

Sales Advisor

I want to receive the latest job alerts for customer service & in ipswich, eng

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