Retail customer service representative Work, Jobs in Jarrow, Twr (with Salaries)

Customer Service/Sales Administrator
Be Modern Ltd —Jarrow
- Up to £13.21 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Customer Services Advisor
Halfords —South Shields
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
10d
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
11d
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
10d
Customer Service Representative
William Hill —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
One Stop - Customer Service Assistant
One Stop —Newcastle upon Tyne
- £12.81 an hour
- Full-time
3d
Retail Customer Service Assistant - Temporary
BP Retail —Chester-le-Street
- Temporary
- Cleaning
- Café
12d
Customer Support Administrator
Alliance Healthcare —Newcastle upon Tyne
- Full-time
- Typing
- Communication skills
Retail Customer Service Assistant
Certas Energy UK —Bishop Auckland
- £13.45 an hour
- Customer service
- Communication skills
- Employee discount
1d

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Customer Service/Sales Administrator

Be Modern Ltd
Jarrow

Quick apply

Job details

Permanent | Full-time
Up to £13.21 an hour
5 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
Administrative support experience
Sales administration
Internal department liaison
Complaint handling
Handling customer enquiries
Administrative experience
Decision making
Client services
Customer interaction
Order processing
Communication skills
Time management
Office experience

Full job description

About Be Modern

As a business, Be Modern is proud to have recently transitioned to an Employee Ownership Trust (EOT), placing the long-term success of the company in the hands of its employees. This reflects our commitment to creating a supportive, sustainable and rewarding workplace where employees play an important role in shaping the future of the business.

Our excellence in innovation, customer service and product quality has been consistently recognised by our customers, and we are trusted by leading retailers, housing providers and organisations throughout the UK.

The Opportunity

We have an excellent opportunity to join a dynamic, professional and friendly team dedicated to delivering an outstanding customer experience throughout every stage of the customer journey.

The role of the Customer Service / Sales Administrator is diverse, fast-paced and demanding. This position plays a key role in supporting customers, retailers and the wider sales team by ensuring orders are processed accurately and customer enquiries are handled efficiently and professionally.

This is a fully office-based position at our Jarrow facility, with no remote or hybrid working available. The successful candidate will be expected to work on-site as part of a collaborative customer service team. Working hours are Monday to Friday, 9:00am to 5:00pm, with a daily 30-minute lunch break. During your employment, full in-house training and ongoing on-the-job support will be provided to ensure you develop the knowledge and skills required to succeed within the role.

Key Responsibilities

Respond to customer enquiries via telephone and email.
Process customer orders accurately using the company's bespoke ordering system.
Provide product information and support relating to Be Modern's heating product range.
Liaise with customers, retailers and internal departments.
Investigate and resolve customer queries and complaints in a timely and professional manner.
Maintain accurate customer and order records.
Support the sales team with administration and customer follow-up activities.
Monitor order progress and communicate updates to customers where required.
Ensure a high standard of customer service is maintained at all times.
Contribute positively to the achievement of team and departmental objectives.

Required Skills & Experience

Excellent verbal and written communication skills.
Strong customer service skills with a professional and friendly telephone manner.
Previous experience in a customer service, sales administration, order processing or office administration role.
Good IT skills, including Microsoft Outlook, Word and Excel.
Ability to learn new systems and processes quickly.
Excellent attention to detail and accuracy.
Strong organisational and time-management skills.
Ability to manage multiple tasks and prioritise workload effectively.
Strong problem-solving and decision-making abilities.
Ability to work both independently and as part of a team.
Positive, proactive and flexible approach to work.
GCSEs (or equivalent) in English and Maths are desirable.

Training & Development

Previous experience within the heating industry is desirable but not essential. Full in-house training and ongoing on-the-job support will be provided, including:

Product knowledge across Be Modern's heating brands.
Training on company systems and order processing procedures.
Customer service and complaint-handling processes.

Personal Attributes

The successful candidate will demonstrate:

A customer-first mindset.
A high level of professionalism and integrity.
Reliability and commitment to delivering quality work.
Confidence when dealing with customers and colleagues.
A positive attitude and a strong work ethic.

Additional Information

Occasional visits to production, warehouse or dispatch areas may be required to support customer queries and order administration. Any necessary training and PPE will be provided.
This role is subject to a six-month probationary period.
Applicants must have the right to work in the UK.

Benefits

NEST Pension Scheme with employer contributions of 3% and employee contributions of 5%.
23 days annual leave plus 8 bank holidays.
Additional birthday holiday each year (qualify after 6 months service)
Sick Pay (qualify after 6 months service)
EOT Bonus (qualify after 6 months service)
Employee Assistance Programme (EAP) for wellbeing support
Staff discount across Be Modern products.
Long-Service Awards
Convenient location, just a 5-minute walk from Bede Metro Station.

How to Apply

If you are interested in applying for this position, please send your full and up-to-date CV to [email protected].

Pay: Up to £13.21 per hour

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in jarrow, twr

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