Application support analyst Work, Jobs in Kedleston, Dby (with Salaries)

Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Junior Test Analyst
Almac Group —Loughborough
- Full-time
- School
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
Business Analyst (12 Month FTC)
Cooper Parry —Derby
- Organisational skills
- Agile
- Communication skills
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
Lead Business Analyst
STRESS MAN LTD —Derby
- £46,000 - £56,000 a year
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
1d
Contracts Analyst
Vaillant Group U.K. Ltd —Belper
- Full-time
- Databases
- Analysis skills
- Contracts
Information Security Vulnerability Management Analyst
JCB —Rocester
- Full-time
- Analysis skills
- Communication skills
- Gym membership
Technical Services Analyst
Nottingham Trent University —Nottingham
- £39,984 - £44,977 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
5d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Information and AI Security Analyst
Games Workshop —Nottingham
- Hybrid work
- AI
- Free parking
- Employee discount
Road Logistics Business Analyst
Kuehne+Nagel —Kegworth
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
Women's Lead Analyst
Nottingham Forest Football Club —Nottingham
- Research
- Free parking
- Employee assistance programme
HR Analyst
Viterra —Eastwood
- £80,000 - £100,000 a year
- Full-time
- Data analysis skills
- Human resources
- Accounting
- Employee assistance programme
MBS Senior Data Quality Analyst
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
11d
Fulfillment Technology Analyst, Derby DC (f/m/x)
HelloFresh —Derby
- English
- Analysis skills
- Travel
- Employee assistance programme
- Gym membership
Quick apply
Testing Group Leader
Almac Group —Loughborough
- Full-time
- Software development
5d
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
Senior Information Security Analyst
MiningRemediation —Mansfield
- £45,286 - £55,349 a year
- Hybrid work
- Annual leave

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application support analyst jobs near kedleston, dby

Application Support Analyst (Nights)

Resonate Tech
Derby

Quick apply

Job details

£40,000 - £45,000 a year

Benefits

Free flu jabs
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Cloud infrastructure
Stakeholder collaboration
Stakeholder liaison
DevOps
Mentoring junior staff
IT service management
English
Network infrastructure
Zendesk
Network Protocols
Mentoring
Technical support incident logging
Agile
Application support
Network monitoring
SaaS
Communication skills

Full job description

Overview of the Role

This is a fully remote role where we are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively with our customers, and our own technical staff.

You do not need a background in rail - experience in systems that provide essential business services will be an advantage.

About us

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.

Key Accountabilities and Responsibilities

Support and maintain our SaaS product suite and associated equipment in accordance with documented designs
Provide remote support to commissioning activities or to facilitate incident resolution
Support and maintain monitoring solutions for our environments and customer applications, ensuring high uptime.
Work within specified service level agreements for response and resolution times
Support innovation and advise on the implementation of new technologies
Engage with internal teams around technical solutions and requirements, and the implementation of best practices
Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input
Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals
Clearly document issues, requests, and solutions within the ITSM system
Contribute to and maintain the internal knowledge base
Act as a mentor to develop the knowledge and experience of other technical colleagues
Identify processes and other improvements within the team

Essential Requirements

Skills and Experience

To progress to the next stage of the recruitment process, you must be able to demonstrate:
- Hands-on experience supporting Linux systems, AWS, SQL, troubleshooting, and Bash scripting, with the ability to analyse and interpret complex system logs.
- Strong networking knowledge, including standard internet protocols and ports, network monitoring and analysis tools, and the configuration of network devices such as switches, routers, and firewalls.
- Experience using monitoring and observability tools to support site and application reliability.
- Proven experience troubleshooting and supporting on-premise, cloud, and hybrid infrastructure environments.
- Experience working with IT Service Management (ITSM) platforms, such as ServiceNow or Zendesk.
- Excellent written and verbal communication skills in English.
- An understanding of DevOps principles and Agile ways of working.

Essential Competencies and Behaviours

A strong communicator with experience in a customer-facing role as well as managing senior stakeholders, such as the C-Suite

Excellent analytical, troubleshooting, and problem-solving skills

Self-led learner with the ability and drive to investigate, learn, and develop

Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally

Innovative, creative, and passionate about what you do, with a thorough attention to detail

Highly organised, resilient, and able to manage individual workload

Working Pattern

This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.

Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts. We are looking for night shift workers to work 6pm – 6am.

In order to provide the best onboarding experience and training, this role will follow a different working pattern for the first 6-10 weeks which will be Monday - Friday 9am-5pm. During this period there is a requirement for 2 days a month working from the Derby office.

Benefits

Home based with travel to Resonate and client sites as required
Working pattern of 4 on, 4 off, 12-hour days
For training and familiarisation, working pattern to start with standard office hours (5 day week) for approx. 6-8 weeks (flexible, depending on candidate and team readiness)
20 shifts leave per annum

Pension plan through Aviva with matched contributions from 5%-8%
Private healthcare for you and immediate dependents, currently with Bupa on a medical history disregarded basis
Group Life Assurance cover (currently 6x salary)
Group Income Protection cover (in the event of incapacity currently provides 50% salary plus a 10% pension contribution after 52 weeks)

Wellbeing

Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualify period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations - available to all colleagues

Quick apply

Refine Your Search

application support analyst jobs in kedleston, dby

Application Support Analyst (Nights)

Desktop Support Analyst - Derby

Junior Test Analyst

1st/2nd Line IT Support Analyst

Business Analyst (12 Month FTC)

Support Analyst

Lead Business Analyst

Contracts Analyst

Information Security Vulnerability Management Analyst

Technical Services Analyst

Desktop Support Analyst

Information and AI Security Analyst

Road Logistics Business Analyst

Women's Lead Analyst

HR Analyst

MBS Senior Data Quality Analyst

Fulfillment Technology Analyst, Derby DC (f/m/x)

Testing Group Leader

Service Desk Analyst

Senior Information Security Analyst

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