Technical support engineer Work, Jobs in Keighley, Wyk (with Salaries)

Technical Support Engineer
Modine Manufacturing Company —Leeds
- Continuous improvement
- HVAC
- Communication skills
3d
Technology Support Engineer
North Yorkshire Council —Harrogate
- £25,989 - £29,064 a year
- Full-time
- Hybrid work
- Employee discount
4d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development

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technical support engineer jobs near keighley, wyk

Technical Support Engineer

Modine Manufacturing Company -
Leeds

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Job details

3 days ago

Qualifications

Technical troubleshooting
Sales support
Customer service call handling
Stakeholder liaison
Internal department liaison
Technical support
Continuous improvement
HVAC
Customer support
NVQ
Customer interaction
Communication skills
A Level
Progress tracking

Full job description

At Modine, we are Engineering a Cleaner, Healthier World™. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments.

Never heard of Airedale by Modine? In short, we cool the internet. Ever used an app to book a taxi? Ever had a video meeting? Ever bought something online? Chances are, the digital 1s and 0s you’ve created and sent are being kept cool by Airedale by Modine. We’re one of the key cogs in the global machine that keeps your digital world running smoothly.

Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in….

Position Description

To provide day to day Technical Support provision to our customers and internal colleagues
To support the Spares business unit to ensure customers’ requirements are correctly identified
To support our global network of business partners via phone and email
To undertake and oversee the organisation of commissioning requirements for our Commercial HVAC projects
To provide technical scrutiny to our field engineering delivery to ensure accuracy and consistency of completed work, and continuity to ongoing investigations and persistent technical issues.
To support our Aftermarket Sales team with quotation preparation by defining scope, materials and labour requirements

A key member of our technical support team, serving both external customers and internal teams alike. Providing scrutiny to technical issues and work performed as well as enabling right-first-time remedial works quotations to be produced by our sales team.

Key Responsibilities

As client requirements and department workload dictates, the role will involve the performance of other duties to support key business initiatives. However, listed below are the core focus items and responsibilities of the role:-

Responsible for the provision of Phone and Email support to existing customers
Manage agreed process to identify when free technical support should be provided and when chargeable attendance should be offered
Perform the technical review of all engineer reports on a daily basis, providing sufficient scrutiny to identify “missed” problems and “join up the dots” with previous attendances and other related knowledge
Scope out remedial works required, including labour, materials, tools, equipment and H&S and Business risks and feed to the Service Sales team for the production of customer quotations.
Support the field engineering teams as required, providing information and guidance to resolve issues in the most timely manner and in the best interests of Airedale and our customers
Produce RAMS for work to be delivered as required to support the coordination team with their planning and approvals process
Identify the need for, raise, and track DMAICs where appropriate
Conribute to and support the call-out request process, liaising with area coordinators to fulfil responses with minimum operational disruption and in adherence to the contracted customer SLAs
Assist with the planning and coordination of commissioning activities, liaising with our area coordinators and the client to ensure all programmes are understood and fulfilled.
Use your technical and operational knowledge to drill into jobs and the engineering planner to work out solutions to labour resource challenges.
No customer requirement to be “bumped” without all options being exhausted.Manage timekeeping and attendanc with colleagues to ensure sufficient cover is always available.
Report on performance as required to track progress against agreed metrics and drive continuous improvement
To take responsibility for the delivery of all services provided by your team
To be the advocate of the customer, driving delivery to meet and exceed their expectations
To find solutions to challenges, liaising across the business (and externally where appropriate) to “make a plan” when it may at first appear no options exist
To comply with departmental processes to ensure the efficient and compliant delivery of all services.
To assist with the recording and monitoring of department Key Performance Indicators.
To contribute to the process of review and continual improvement to streamline process and enhance service delivery.
To aspire to provide a “best in class” customer experience through every interaction with the Aftermarket client base.
To deputise for the other team members, whether more senior or junior, to support service delivery

Required Education & Qualifications

Experience of supporting engineering delivery within an HVAC environment
Excellent verbal and written communication skills
Experience of Facilities Management, HVAC Service or other Critical Engineering sectors
Experience of liaising with 3rd party suppliers and sub-contractors
Experience of liaising with field engineering resource
Managing client expectations in engineering / service delivery Essential qualifications relevant to the role
5 O’ Levels / CGSEs and 2 A-levels or equivalent NVQ, ONC or higher level technical qualification

Any other desirable skills and experience required:

HVAC apprenticeship with C&G Refrigeration and Air Conditioning Level 2/ Level 3 achieved
HND or Degree qualified in Technical Discipline
Professional accreditation in customer service

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technical support engineer jobs in keighley, wyk

Technical Support Engineer

Technology Support Engineer

Service Desk Engineer - 3rd Line

Onsite Engineer

Senior Service Desk Engineer

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