Job Description:
Job Title: Program Lead
Corporate Title: Up to Vice President
Location: Chester
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
Job Description
At Bank of America, we are committed to Responsible Growth—delivering for our clients, teammates, communities, and shareholders while fostering an inclusive and supportive workplace.
This role supports and leads the delivery of corporate change initiatives across Global Markets and Investment Banking Operations. You will be responsible for planning, executing, and delivering projects within scope, budget, and timelines, while ensuring alignment with regulatory, governance, and compliance standards.
Working closely with program sponsors, operations, technology, and front-to-back stakeholders across Global Markets and Investment Banking, you will define project scope, manage resources, and coordinate cross-functional delivery. Responsibilities include developing project plans, tracking milestones, preparing governance materials, and delivering senior stakeholder reporting. You will identify and mitigate risks, manage dependencies, and drive operational excellence across global initiatives, including platform migrations, regulatory change, and post-trade transformation programmes.
The role also focuses on continuous improvement, leveraging AI and automation tools to enhance reporting, forecasting, and decision-making, while supporting effective change adoption across the Global Markets and Investment Banking organisation.
Responsibilities
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Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders across Global Markets and Investment Banking Operations.
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Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives impacting Global Markets businesses and Investment Banking support functions.
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Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators.
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Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders across Global Markets and Investment Banking programmes.
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Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives.
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Works with other program managers to identify risks and opportunities across multiple projects within Global Markets and Investment Banking Operations, leading them to negotiate decision-making for efficient and effective resolution.
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Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
Skills
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Experience in project and programme management within Global Markets Investment Banking Capital Markets This experience mirrors the type of expertise seen in candidates who have supported settlements, trade lifecycle management, platform migrations, regulatory change, and operational transformation initiatives.
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Effectively manage and engage stakeholders, building strong relationships across front office, operations, technology, risk, compliance, and senior leadership teams.
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Understanding of Global Markets product, post-trade operations and investment banking operational processes would be highly advantageous.
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Identify, assess, and manage risks and issues to ensure successful outcomes.
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Contribute to strategic planning and support the delivery of key business objectives across a complex Global Markets and Investment Banking environment.
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Analyse data and produce clear, insightful reports to support decision-making.
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Design and simplify processes to improve efficiency and business performance.
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Apply recognised methodologies including Agile, PRINCE2, and PMP to structure delivery.
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Proficient in MS Office, MS Project, and JIRA for planning, tracking, and reporting.
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Communicate clearly and effectively with a wide range of audiences.
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Deliver confident and engaging presentations to stakeholders and leadership teams.
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Prioritise tasks effectively, managing competing demands and deadlines.
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Use advanced problem-solving skills to analyse challenges and deliver practical solutions.
Benefits of working at Bank of America
UK
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Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
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Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
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20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
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The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
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Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
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Access to an Employee Assistance Program for confidential support and help for everyday matters
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Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
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Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
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Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
