Technology infrastructure administrators & architects Work, Jobs in Kempston, Bdf (with Salaries)

Customer Experience - Epicor Systems Administrator
Fords Packaging Systems —Kempston
- Full-time
- CRM software
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
9d
Jira & Confluence Administrator + L2/L3 Support Engineer
Stanley David and associates —Stevenage
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- APIs
Quick apply
10d
Website Operations Manager
Sanders + Jay Ltd —Royston
- £26,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
10d
Learning Platform Coordinator
Dominos —Milton Keynes
- Data analysis skills
- Analysis skills
- Continuous improvement
1d
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Employee discount
Quick apply
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Recruiting
- Annual leave
- Employee assistance programme
Cloud Infrastructure Architect
NHBC —Milton Keynes
- £90,000 - £100,000 a year
- Communication skills
- Annual leave
- Employee discount
Microsoft 365 Technical Specialist
Intercity Technology —Shefford
- Google Suite
- Travel
- Mentoring
- Employee assistance programme
IT Technician
Interpham Consulting —Luton
- Full-time
- Azure
- Windows
- School
Principal Architect - Infrastructure, Cloud & AI
Whitbread —Dunstable
- Full-time
- AI
- Employee discount
Quick apply
13d
Siemens Teamcenter Administrator
Wabtec —Northampton
- Full-time
- Continuous improvement
- Travel
- Communication skills
Quick apply
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
IT Workplace Specialist
Mettler Toledo —Royston
- Travel
- SharePoint
- Communication skills
- Annual leave
Infrastruture Architect
Methods Business and Digital Technology —Stevenage
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Quick apply
Solution Architect
Leidos —Huntingdon
- £61,500 - £78,800 a year
- Full-time
- Agile
- In-person
- Communication skills
- Annual leave
- Work from home
3d
Systems and Digital Resources Librarian
University of Bedfordshire —Luton
- £39,906 - £47,389 a year
- Part-time
- Databases
- Analysis skills
- University
- Annual leave
- Gym membership
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Maintenance
- Bachelor's degree
Platform Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Agile
- Employee discount
Business Architect
Interpham Consulting —Luton
- Full-time
- Communication skills
Mission Planning Systems Architect
MBDA —Stevenage
- Up to £54,000 a year
- Overtime
- Hybrid work
- Free parking

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Customer Experience - Epicor Systems Administrator

Fords Packaging Systems
Kempston

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Company pension
Life insurance

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Administrative support experience
ERP software
Internal department liaison
Microsoft Office Suite
Continuous improvement
Staff training
Customer support
Customer interaction
Communication skills
Help desk

Full job description

The Role

We have an exciting opportunity for an experienced Commercial Administrator to join our growing Customer Experience team, supporting commercial, aftersales and service activities. The Commercial Administrator will provide excellent administrative support to the business, assisting with all aspects of customers enquiries.

A key requirement of this role is to be an experienced user of Epicor Kinetic

What you'll do

Provide administrative support across the Customer Experience function, contributing to the efficient day-to-day operation of the department.
Provide direct customer support through telephone and email communications, managing enquiries from initial contact through to the preparation of proposals for FORDS products and support services.
Deliver a responsive, professional and customer-focused service, ensuring all interactions with customers and agents are accurate, informative and reflect the FORDS brand.
Work with customers to understand their requirements and gather the information needed to prepare accurate quotations for spare parts, refurbishments and industrial equipment.
Work closely with the Service team to ensure the availability of critical spare parts and equipment.
Collaborate with internal departments to obtain pricing, lead times and technical information for components, service support and equipment.
Process orders and enquiries using a dedicated Epicor ERP system including the issue of corresponding order acknowledgements, invoices, and corresponding dispatch notes.
Support the Logistics department with processing the shipping of goods, IPR import and export control.
Undertake any other duties reasonably requested that are commensurate with the responsibilities and level of the role.

Epicor Systems and Process Responsibilities

Act as an Epicor superuser for the Customer Experience team providing day-to-day support and guidance in Epicor to the team.

Maintain system data integrity and champion best-practice usage.

Drive continuous improvement of commercial processes and system utilisation in Epicor.

Identify opportunities to improve efficiency, data quality, and reporting through better use of Epicor.

Troubleshoot system issues and work with IT to resolve escalated problems.

Develop and maintain user guides, process documentation, and training materials.

Deliver training and onboarding for new and existing users.

Participate in Epicor upgrades, testing, and implementation projects.

Support the development of dashboards, workflows, reports, and automated processes.

Skills/Experience

Essential

Previous extensive experience using Epicor Kinetic

Proven administrative experience in a busy commercial/aftersales setting

Experience with CRM systems (Salesforce an advantage)

Commercial acumen and knowledge of various international payment methods.

Strong Microsoft office skills

Strong communication and stakeholder management skills.

Person Specification

Highly organised and detail oriented.

Collaborative and able to build strong working relationships across departments.

Proactive and self-motivated.

Takes ownership and accountability.

Curious and continually looking for better ways of working.

Remuneration

£competitive

Discretionary bonus

Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm)

25 days holiday + bank holidays

Company life insurance x 6 times

Pension 5%

Income protection after 3 years' service

Access to Independent Financial Adviser

Office based - at our newly refurbished site in Kempston, Bedfordshire.

The Company

FORDS is an award-winning design and manufacturing business and world leader in packaging innovation and technology. We design and develop unique foil closures, and build cutting edge machinery that delivers, applies, and seals them to all manner of products. For a century Fords has built a trusted reputation for providing innovative and creative sealing solutions to the biggest brands in the food, beverage, pharmaceutical and personal care industries.

Quick apply

Refine Your Search

technology infrastructure administrators & architects jobs in kempston, bdf

Customer Experience - Epicor Systems Administrator

Jira & Confluence Administrator + L2/L3 Support Engineer

Website Operations Manager

Learning Platform Coordinator

IT Operations & Project Coordinator

Senior HR Systems Analyst (SuccessFactors, Onboarding)

Cloud Infrastructure Architect

Microsoft 365 Technical Specialist

IT Technician

Principal Architect - Infrastructure, Cloud & AI

Siemens Teamcenter Administrator

JML Analyst

IT Workplace Specialist

Infrastruture Architect

Solution Architect

Systems and Digital Resources Librarian

Digital & IT Senior Analyst - Messaging

Platform Lead

Business Architect

Mission Planning Systems Architect

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