Helpdesk support Work, Jobs in Kempston Hardwick, Bdf (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Aftersales Coordinator
Dumarey Flybrid Limited —Silverstone
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
2d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
9d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £33,637 - £37,987 a year
- Computer networking
End User Support
NECSWS —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
8d
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
22h
Application Support Analyst
Away Resorts —Hemel Hempstead
- £35,000 a year
- Full-time
- Communication skills
- Resort
- Annual leave
- Employee discount
Quick apply
3d
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Contracts administrator
Arcus FM —Stevenage
- £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
Quick apply
2d
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
11d
First Line IT Support Engineer
GT Stewart Limited —St Albans
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Mobile Engineering Supervisor
BAM Construction —Bedford
- Management
- Customer service
- Computer literacy
Facilities Assistant
Hertfordshire County Council —Stevenage
- £26,016 - £26,427 a year
- Microsoft Word
- Heavy lifting
- Customer service
3d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- English
- In-person
- Communication skills
Quick apply
School Caretaker (Site Agent)
Mitie —Luton
- £13.31 an hour
- School
Premier Relationship Manager
HSBC Global Services Limited —St Albans
- Full-time
- Customer service
- Communication skills
- Banking
7h

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helpdesk support jobs near kempston hardwick, bdf

Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

helpdesk support jobs in kempston hardwick, bdf

Helpdesk Agent (Full Time Office Working inc weekends)

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Technical Helpdesk

Aftersales Coordinator

1st Line Support

Helpdesk Co-Ordinator

IT Technical Support Analyst

End User Support

2nd Line Engineer

Application Support Analyst

Help Desk Engineer

Contracts administrator

3rd Line Service Desk Engineer

IT Service Delivery Manager

First Line IT Support Engineer

Mobile Engineering Supervisor

Facilities Assistant

Facilities Coordinator

School Caretaker (Site Agent)

Premier Relationship Manager

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