Customer relations representative Work, Jobs in Kenfig Hill, Bge (with Salaries)

Customer Service Manager
Willis Lease Finance Corporation —Bridgend
- Full-time
- CRM software
- Writing skills
- Microsoft Office
10d
Sales Representative
M.R.V L.T.D —Cardiff
- Full-time
- Sales
- Marketing
- Customer service
- Referral programme
Quick apply
Sales Director
Willis Lease Finance Corporation —Bridgend
- CRM software
- Business development
- Travel

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customer relations representative jobs near kenfig hill, bge

Customer Service Manager

Willis Lease Finance Corporation -
Bridgend

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Job details

Full-time
10 days ago

Qualifications

CRM software
Contract management
Report writing
Stakeholder collaboration
Client engagement
Stakeholder liaison
Writing skills
Internal department liaison
Microsoft Office Suite
Microsoft Office
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Leadership
Communication skills
Contract administration

Full job description

Compensation & Benefits

We are committed to providing our employees with a competitive compensation and benefits package including:

Healthcare

WLFC offers competitive and affordable medical, dental, vision and disability benefits.

Retirement Plans

WLFC offers a variety of 401(k) plans to help you prepare for the future with an employer matching contribution.

Vacation and Holidays

Take the time you need to live a balanced and fulfilling personal life.

Wellness

WLFC encourages employees to achieve and maintain a healthy lifestyle through our Health & Wellness Reimbursement Program.

Customer Service Manager - Engine MRO

Bridgend, UK

Willis Engine Repair Centre

Bridgend, UK

Willis Engine Repair Centre

Summary:

The Customer Services Manager is the main point of contact between our customers and the Engine Repair Centre and will act to resolve their queries and ensure contractual terms are met on every project.

Working across Commercial, Planning, Finance, Operations, Maintenance and Sales teams, you will liaise with the customer for approvals, while ensuring contractual terms, billing, costs and customer expectations are accurately managed. Maintaining professional customer service, effective communication, and smooth delivery of repair and maintenance projects whilst establishing a smooth and speedy process for billing services.

NOTE: This is a full-time, in-office position; a hybrid work arrangement is not available.

Responsibilities:

Maintain customer relationships and act as key POC for all customers on site assisting with administration and welfare requirements of Customer Representatives while on site.
At all times act as an ambassador for the business always ensuring professionalism.
Manage the contractual terms of each project, assuring margins are maximised.
Respond to customer queries regarding invoices and working with Sales to resolve issues as required.
Assure all Wills stakeholders are aware of T&C’s for each project and customer by offering structured briefings.
Hold weekly meetings with the customers to review project progress and customer needs.
Liaise with customer to ensure all over and above charges are evidenced, agreed and signed off for approval.
Liaise directly with other departmental managers to provide commercial awareness information as agreed with the customer.
Review base maintenance activity daily, checking that all details are correct and working with our Operations/Logistics team to ensure accuracy of booking, costs and categorisation of jobs are accounted for within the Annex’s of the Tracking Plus sales order.
Develop a recharge schedule for each input which forms part of the invoice and details manhours, material, 3rd party and hangar/parking charges and acceptance from the customer.
Where necessary and in support of the Operations department be prepared to discuss and resolve commercial queries and late payment of Invoices with customers and third parties.
Create reports on maintenance activity and other statistics for management review.
Work with the commercial/procurement team to review and approve any unusual invoices before sending out to customers.
Assist with developing reports highlighting differences between estimated and actual billing for routine and non-routine cards.
Assist with the collation and maintenance of Customer Satisfaction Survey, obtaining customer feedback and maintaining a record of the results.

Requirements:

Effective leadership, management, collaboration and communication skills with the ability to influence others.
Excellent commercial skills and customer service/relation.
Minimum of 2-years’ experience in an aircraft maintenance or continuing airworthiness control environment.

(Desirable)

Practical experience and expertise in the application of aviation safety standards and safe maintenance practices.
Previous customer service, account management or customer liaison experience, preferably within aviation, aircraft maintenance or transportation.
Knowledge of aviation maintenance activities, safety standards and safe maintenance practices desirable.
Strong commercial awareness and understanding of customer contracts, billing and cost management.
Excellent written and verbal communication, relationship-building and stakeholder management skills.
Strong planning, organisational, analytical and problem-solving abilities with excellent attention to detail.
Ability to influence, collaborate and work effectively with internal and external stakeholders.
Proficient in Microsoft Office Suite and relevant customer/service management systems.
Ability to work independently while contributing effectively as part of a team.

Key Skills:

Planning & organisational skills.
Attention to detail / analytical.
Communication (written & verbal).
People skills / Team plyer and stakeholder (internal & external) liaison.
Microsoft office suite.

The post holder will be expected to carry out any other duties allocated that are appropriate to the grade and nature of this post. Job descriptions will be reviewed and discussed annually in line with the Staff Appraisal Scheme.

WERC are committed to equal opportunities and have an Equality and Diversity policy in accordance with legislation, and all appointments are subject to pre-employment checks including references and a Disclosure and Barring Service check.

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