Vacancy Location: UK-Kettering Job Profile:
Client Support Administrator
Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers
We're looking a Client Support Administrator to work across our Work allocation and Capacity management team in Central Operations. A successful candidate is who will play a vital role in providing a professional, efficient, and effective telephone and administrative service to our customers. The chosen candidate will ensure that all customer expectations are met and will assist the team with customer enquiries. You will need to have an analytical mindset and strive to provide our clients with an outstanding service
37.5 hours per week Monday to Friday. 9:30am - 6pm to provide full coverage. This is a home based position.
Role responsibilities
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Daily management of the distribution of instructions to internal and external resources in a timely manner - taking qualification and capability requirements into consideration
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Ensuring lender-specific guidelines are adhered to
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Management and distribution of discretionary panel instructions
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Processing of rejected instructions from internal and external resources to ensure cases are placed with an appropriate firm
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Understanding of lender specific Service Level Agreements
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Management instructions from external sources to provide confirmation of internal availability
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Ensuring all resources internally have been exhausted before rejection or reallocation
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Identifying areas with no coverage and ensuring instructions within these areas are processed
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Decision making on acceptance of instructions from non-contracted clients according to utilisation of resource
Essential skills
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Excellent communication skills, both written and verbal
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The ability to work to deadlines and to remain calm and understanding of the customers' needs
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The ability to work as a team player
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An ability to prioritise workloads and an excellent eye for detail
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Flexibility with regards to working hours
Role values
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Delivering what we promise, when we promise it - Maintains focus on achieving and exceeding team targets through tenacity and dedication to the role.
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Putting our customers and their needs first - Demonstrates a quality work ethic, delivering results consistently and accurately and responding to requests respectfully, politely, and professionally at all times.
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Taking an honest approach to business - Is clear, accountable, reliable, knowledgeable, and direcListening, learning, and finding better ways to make a difference - Looks for opportunities to improve business processes by collaborating with others; is receptive to new ideas and offers solutions to challenges.
Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate.
Apply
If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact
Alka Tarafdar on 07751808563 or
[email protected] – alternatively apply with your CV and covering letter for a quick response.
In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.
