Engineer Work, Jobs in Kidlington, Oxf (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Maintenance Engineer (Electrical Bias)
Emcor —Oxford
- £41,500 a year
- Full-time
- Customer service
- Laboratory experience
- HVAC
Quick apply
Production Engineer
Archangel Lightworks —Oxford
- Full-time
- CAD
- ERP systems
- Assembly
- Annual leave
Quick apply
Mechanical Design Engineer
Archangel Lightworks —Oxford
- Full-time
- CAD
- Engineering
- Assembly
- Annual leave
Quick apply
AutoCAD Contracts Engineer
Connectors & Switchgear Ltd —Banbury
- £40,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
Quick apply
13d
Gas Install Engineer
Sureserve —Oxford
- £40,000 - £45,000 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
QA Engineer
GRIFFIN —Oxford
- English
- Windows
- SQL
Junior Test Engineer
Electrogenos —Oxford
- Engineering
- Mechanical knowledge
- Python
Quick apply
Technical Project Lead / Project Engineer - Civil Design & Infrastructure
Cluttons —Oxford
- Hybrid work
- Management
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Mechanical Engineer
Lumai —Oxford
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- System design
- Annual leave
Quick apply
Engineer - Motorsport Design
Fortescue —Kidlington
- Childcare
- CAD
- Travel
- Employee assistance programme
Infrastructure & Platform Engineer
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Bachelor's degree
- Computer networking
- Organisational skills
11d
Microsoft 365 Migration Engineer
CloudyGroup Ltd. —Buckingham
- From £35,000 a year
- Full-time
- SharePoint
- In-person
Quick apply
1d
Maintenance Engineer
Fresh Direct —Bicester
- Up to £46,000 a year
- Overtime
- Microsoft Office
- IT
- Annual leave
- Employee discount
Manufacturing Engineer
Siemens Healthineers —Oxford
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Annual leave
Junior Embedded Engineer (RTOS)
Lumai —Oxford
- Full-time
- Hybrid work
- Engineering
- C++
- Bachelor's degree
- Annual leave
Quick apply
Heating Engineer
Sureserve —Oxford
- £42,000 a year
- Monday to Friday
- Annual leave
Quick apply
Regional End User Technical Support Engineer
NHS Blood and Transplant —Oxford
- £32,073 - £39,043 a year
- Weekend availability
- Windows
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
6d

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

engineer jobs in kidlington, oxf

Tier 1 Technical Support Engineer

Maintenance Engineer (Electrical Bias)

Production Engineer

Mechanical Design Engineer

AutoCAD Contracts Engineer

Gas Install Engineer

Building Services Engineer – Oxford & Midlands

Optical Systems Engineer

QA Engineer

Junior Test Engineer

Technical Project Lead / Project Engineer - Civil Design & Infrastructure

Mechanical Engineer

Engineer - Motorsport Design

Infrastructure & Platform Engineer

Microsoft 365 Migration Engineer

Maintenance Engineer

Manufacturing Engineer

Junior Embedded Engineer (RTOS)

Heating Engineer

Regional End User Technical Support Engineer

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