Patient services team member Work, Jobs in Kimbolton, Cam (with Salaries)

Patient Services Team Member
Great Staughton Surgery —Great Staughton
- From £12.82 an hour
- Part-time
- Customer service
- GP surgery experience
- Continuous improvement
- Annual leave
- Bereavement leave
Quick apply
12d
Functional Skills Maths Tutor
TCHC Group —Peterborough
- £28,000 - £36,000 a year
- Monday to Friday
- Maths
- Education
- Annual leave
- Employee assistance programme
Quick apply
Trainee Dental Nurse
Peterborough Dental Hub —Peterborough
- Up to £14 an hour
- Temporary
- CAD
- No experience needed
- English
Quick apply
2d
Associate Practitioner
Opcare —Cambridge
- Full-time
- Experience working with children
- Hand tools
- Communication skills
- Referral programme
- Sick pay
Quick apply
Medical Receptionist
Favell Plus Surgery —Northampton
- £12.71 an hour
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
PDCS Trainee Therapist
Cambridgeshire and Peterborough NHS Foundation Trust —Peterborough
- £39,959 - £48,117 a year
- Part-time
- Patient care
- Mentoring
1d
Read Coder/Medical Records Administrator
PrimaryCareCareers —Bedford
- Administrative experience
- Data entry
- Organisational skills
12h
VacancyTitle: Receptionist
Together Dental —Wellingborough
- £12.80 - £13.80 an hour
- Hospitality
- Computer literacy
- Administrative experience
- Employee assistance programme
- Referral programme
Practice Administrator (Primary Care)
CMK Medical Group —Milton Keynes
- From £15 an hour
- Overtime
- Human resources
- Data entry
- Recruiting
- Free parking
- Health & wellbeing programme
Quick apply
1d
Support Worker - Learning Disability Services
Kingsley Specialist Services —Huntingdon
- £14.45 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
7d
Referral Administrator (SPA)
Cambridgeshire and Peterborough NHS Foundation Trust —Peterborough
- £25,760 - £27,476 a year
- Full-time
- Word processing
- IT
- Communication skills
8d
Relief Dispenser
Boots —Huntingdon
- £16 an hour
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
6d
Support Worker
JAAN Services —Kettering
- From £12.71 an hour
- Part-time
- Medication administration
- Customer service
- English
Quick apply
11d
Social Prescribing Link Worker
Cambridge City PCN —Cambridge
- £27,000 - £29,000 a year
- Part-time
- Word processing
- Computer literacy
- Travel
Quick apply
Activities Coordinator
Nouvita Ltd —St. Neots
- Full-time
- Nursing home
- Computer literacy
- Organisational skills
- Free parking
- Annual leave
7d
Assistant Administrator - Main Reception
Cambridgeshire and Peterborough NHS Foundation Trust —Peterborough
- £24,465 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Data entry
8d
Trainee Dispenser
Boots —Saint Ives
- £13.12 - £15.10 an hour
- Weekend availability
- No experience needed
- Employee assistance programme
- Employee discount
2d
Community Phlebotomist
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £25,272 a year
- Full-time
- No experience needed
- Travel
- Patient care
- Flexible schedule
1d
Trainee Dental Nurse
Obex Dental —Hitchin
- From £12.75 an hour
- Full-time
- No experience needed
- In-person
- Annual leave
Quick apply
1d
German Customer Care Administrator
Lifeplus Europe Ltd —St. Neots
- £28,075 a year
- Monday to Friday
- English
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d

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Patient Services Team Member

Great Staughton Surgery
Great Staughton

Quick apply

Job details

Part-time
From £12.82 an hour
12 days ago

Benefits

Annual leave
Company pension
Bereavement leave
Life insurance

Qualifications

Inbound customer enquiry call handling
Clinical record keeping
SystmOne
Customer service
Patient appointment coordination
GP surgery experience
GCSE
Infection prevention & control
Scanning
Patient service
Appointment booking and call handling
Continuous improvement
Clinical audit participation
IT support
IT
Computer skills
Customer support
Patient record updating
Managing patient records
Communication skills
Office experience

Full job description

Accountable to: Dr Stuart Shields

Responsible to: Melanie Dingemans/Sophie Ladds, Practice Managers

Hours: 20 hours per week over 2 days ( 2 x full days Monday and Tuesday working 08:00 until 18:00 - alternatively these hours could be worked over Monday and Friday)

(the postholder will be required to work additional hours on occasion to cover team annual leave or sickness)

Training: Mandatory training will be completed by all staff, together with role specific training to develop new and existing skills

Job Purpose

To provide a consistently high quality, professional administrative service to doctors, staff, colleagues, patients, health service professionals and others.

Main Duties and Responsibilities:

Reception Duties

Greet all patients and visitors in a friendly and professional manner.
Book, amend, and cancel patient appointments, ensuring efficient use of clinician time
Utilise effective questioning and communication skills to direct or signpost patients to the correct internal service (GP, Nurse, Pharmacist, HCA) or external provider, ensuring they access appropriate care the first time.
Record and prioritise requests for home visits in line with practice protocols
Manage patient phone calls, taking messages as required
Help patients with enquiries when arriving at reception
Receive incoming mail reports, tasks and request

Administrator Duties

Provide excellent level of IT support to Practice Team
Process and scan incoming correspondence, reports, and results into the correct patient record.
Clinical Coding ensuring diagnosis and conditions are correctly linked to patient records
Minute Taking of daily morning meeting
Notes summarising
Have a thorough knowledge of all practice procedures and carry them out accurately.
Assist with administrative tasks during practice clinics (e.g. flu or COVID campaigns).
Assist other Practice colleagues when necessary.
Assist GP and Nurse teams in providing a high level of care to registered patients
Maintain confidentiality of patients’ medical records and personal details at all times
Liaise with hospital staff / care services with regard to health and well-being of patients

Training

Undertake appropriate training, attend in-house training events to develop new skills
Undertake mandatory e-learning for health online training

Communication

Communicate effectively, promptly and courteously with patients, carers, relative and Practice suppliers.
Recognise people’s needs for alternative methods of communication and respond accordingly.
Communicate appropriately and accurately with colleagues outside the Practice and with due reference to the common law of confidentiality and GDPR and the Data Protection Act. Immediately inform a member of staff if a patient appears ill or if their behaviour causes concern (including correct use of Emergency/Collapse/Security protocols).
Be aware of child protection issues and communicate concerns in accordance with Practice protocols.

Quality & Continuous Improvement

Participate in appraisals and ongoing training to maintain skills and knowledge.
Contribute ideas for improving practice systems and patient experience.
Support team members and promote a culture of continuous improvement.
Participate in audits and quality checks as required.

General Responsibilities

Comply with all practice policies, including Health & Safety, Infection Control, Equality & Diversity, and Confidentiality.
Identify and report potential risks or hazards within the workplace.
Contribute to maintaining a clean, safe, and effective working environment.
Remain security-aware at all times, reporting any suspicious activity to management.

Essential Requirements

Experience in an office environment
Excellent communication and customer service skills
Ability to work as part of a busy and supportive team
Strong attention to detail and confidentiality awareness
Experience of working with the general public in a customer service environment.
Excellent verbal and written communication skills, with the ability to remain calm and empathetic in challenging or distressing situations.
Strong IT proficiency, with the ability to learn and effectively
A 'can-do' attitude, demonstrating flexibility and a motivated approach to work.
High levels of integrity, loyalty, and a comprehensive understanding of patient confidentiality.
Ability to prioritise tasks and manage competing demands effectively.

Desirable

Experience working within a GP Surgery
Experience using SystmOne clinical system
Knowledge of NHS policies and protocols
GCSEs or equivalent qualifications

Benefits

Company pension scheme
Daily Practice Meeting
Supportive, friendly working environment

Confidentiality

In the course of their duties, the postholder will have access to confidential information relating to patients, their carer’s, relatives and colleagues within and outside the Practice. They may also have access to information relating to the Practice as a business. All such information from any source whatsoever will be treated as strictly confidential.

All information gained from any source will only be shared in accordance with the Practice’s Confidentiality Policy, GDPR and the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected.

Health and Safety

The postholder will be aware of and comply with Practice’s Health and Safety Policy.

Equality and Diversity

The postholder will comply with the Practice’s Equality and Diversity Policy.

Job Types: Part-time, Permanent

Pay: From £12.82 per hour

Benefits:

Bereavement leave
Company pension
Life insurance

Work Location: In person

Quick apply

Refine Your Search

patient services team member jobs in kimbolton, cam

Patient Services Team Member

Functional Skills Maths Tutor

Trainee Dental Nurse

Associate Practitioner

Medical Receptionist

PDCS Trainee Therapist

Read Coder/Medical Records Administrator

VacancyTitle: Receptionist

Practice Administrator (Primary Care)

Support Worker - Learning Disability Services

Referral Administrator (SPA)

Relief Dispenser

Support Worker

Social Prescribing Link Worker

Activities Coordinator

Assistant Administrator - Main Reception

Trainee Dispenser

Community Phlebotomist

Trainee Dental Nurse

German Customer Care Administrator

I want to receive the latest job alerts for patient services team member in kimbolton, cam

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