Customer services manager Work, Jobs in Kingston Bagpuize, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
7d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
12d
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
Customer Services Manager
Eleanor Hospital Logistics —Oxford
- £30,000 - £35,000 a year
- Weekend availability
- Management
- English
- In-person
- Free parking
Quick apply
Assistant Trade Sales Counter Manager
Adhectic Timber Merchants Ltd —Abingdon
- £28,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
6d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
7d
Account Manager
Safetykleen —Oxford
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
13d
Regional Operations Manager – Cleaning Services
Mitie —Swindon
- £47,000 - £55,000 a year
- Full-time
- Leadership
- Communication skills
Area Care Manager
Helping Hands —Oxford
- Up to £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Head of Domestic Field
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
4d
Assistant Project Manager - Data Centres & Enterprise Infrastructure
Protek Systems Limited —Oxford
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- English
Quick apply
7d
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
6d
Retail Marketing Manager
Miele —Abingdon
- £45,000 a year
- Full-time
- Microsoft Office
- Project management
- Communication skills
- Employee discount
Branch Manager
Screwfix —Witney
- Up to £43,000 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
13d
Business Development Manager (BDM) - Swindon - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Swindon
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
Senior Account Manager
Air IT —Abingdon
- Full-time
- Hybrid work
- Azure
- Communication skills
- Employee assistance programme
- Employee discount

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
7 days ago

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

customer services manager jobs in kingston bagpuize, oxf

Service Business Operations Manager

Senior Customer Experience Manager

Customer Relations Manager

Customer Services Manager

Assistant Trade Sales Counter Manager

Complaints Team Leader

Customer Success Manager

Account Manager

Regional Operations Manager – Cleaning Services

Area Care Manager

Porsche Personal Case Manager

Head of Domestic Field

Assistant Project Manager - Data Centres & Enterprise Infrastructure

Customer Service Team Manager

Retail Marketing Manager

Branch Manager

Helpdesk Manager

Business Development Manager (BDM) - Swindon - Circa 41k Basic - 53k OTE Uncapped

Sales Manager

Senior Account Manager

I want to receive the latest job alerts for customer services manager in kingston bagpuize, oxf

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