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IS Technical Support

Tate Europe -
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Technology infrastructure experience
Visual Basic
Incident queue management
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
User account management
Remote access software
Ticket management systems
Network support
SharePoint
Customer support
Application support
Communication skills
PowerShell scripting
PowerShell
Mobile devices
T-SQL

Full job description

Information Systems Technical Support

Hull, UK | Onsite

About Us

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres.

As one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia-Pacific. Our businesses combine specialist expertise in engineering, manufacturing, and installation to deliver integrated infrastructure solutions at scale.

With a strong focus on innovation, sustainability, and collaboration, we continue to invest in our people, technology, and capabilities to support the evolving demands of the global data centre market.

About the Role

We are looking for an Information Systems Technical Support professional to join our IT team in Hull.

This role is responsible for providing high-quality infrastructure and end-user support across the business, ensuring systems, devices, and services remain reliable, secure, and fully operational. You will work closely with colleagues across the organisation, troubleshooting technical issues, maintaining IT assets, and supporting the continued development of our technology environment.

This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, delivering exceptional customer service, and working across a diverse range of technologies.

Key Responsibilities

Provide technical support for desktops, laptops, mobile devices, printers, and business applications
Troubleshoot and resolve hardware, software, server, and network-related issues
Manage incidents and service requests through the IT Service Desk, ensuring agreed service levels are met
Provision and maintain IT equipment, ensuring accurate asset management and inventory records
Support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Azure Active Directory
Assist with the maintenance and support of Windows Server environments and network infrastructure
Monitor, update, escalate, and document incidents in accordance with IT support processes
Support office moves, equipment installations, and user onboarding activities
Ensure all IT activities comply with company policies, governance standards, and Health & Safety requirements
Promote the effective use of IT tools and technologies across the business

Qualifications

Experience in an IT Support, Service Desk, or Infrastructure Support role
Strong understanding of Active Directory user administration
Working knowledge of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Azure
Experience supporting Windows 10 and Windows 11 environments
Experience supporting iOS, Android, printers, and end-user devices
Understanding of network troubleshooting and connectivity issues
Experience working with ITIL-based ticketing or service management systems
Working knowledge of Windows Server environments
Strong communication, customer service, and problem-solving skills
Ability to work independently and collaboratively within a team environment

Desirable

Experience with PowerShell, VBA, VBScript, or other Microsoft scripting technologies
Advanced Windows Server administration experience
Knowledge of Microsoft SQL (DBA and/or T-SQL)
Experience with Citrix or Remote Desktop Services
Exposure to web-based back-end technologies

Benefits

Permanent and full-time employees enjoy a competitive salary, ongoing professional development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide.

At Kingspan Data Solutions, you will be part of a collaborative team where innovation, continuous improvement, and career development are actively encouraged.

Ignite your career. Redefine success.

Quick apply

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