Line support Work, Jobs in Kingston Upon Hull, Eng (with Salaries)

1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
11d
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
Aftersales Technical Assessor
Victory Leisure Homes —Kingston upon Hull
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
Barista
Starbucks —Kingston upon Hull
- Weekend availability
- Store discount
- Employee assistance programme
Team Member (Stock)
NEXT —Kingston upon Hull
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Trainee Hire Controller
Wernick Hire —Kingston upon Hull
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
General Labourer UPVC Manufacturing
Hallmark Group Products —Kingston upon Hull
- £13.75 an hour
- Full-time
- Programmable logic controllers
- In-person
- Mechanical knowledge
Quick apply
Residential Support Worker (Bank)
Upwards Residential Care Services —Kingston upon Hull
- £13.00 - £14.04 an hour
- Weekend availability
- Working with children
- IT
- In-person
- Annual leave
- Referral programme
Quick apply
Quantity Surveyor Administrator
Daifuku Airport UK Ltd. —Kingston upon Hull
- £24,454.00 - £24,454.04 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Store discount
Quick apply
14d
First Line IT Support Analyst
British Garden Centres —Brigg
- Weekend availability
- Windows
- Microsoft Office
- Computer networking
- Free parking
- Employee discount
Quick apply
9d
Care Coordinator
Helping Hands —Kingston upon Hull
- Up to £29,925 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Travel Advisor
TUI Group —Kingston upon Hull
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Butchery Academy Trainer
Cranswick Country Foods —Kingston upon Hull
- £17.13 an hour
- Overtime
- English
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
8d
Care Assistant Days
Bridge Oak —Kingston upon Hull
- £12.95 an hour
- Weekend availability
Quick apply
9d
Support Assistant
The Riverside Group —Kingston upon Hull
- £26,227.50 a year
- Full-time
- Administrative experience
- IT
1d
Support Worker - Adult Supported Living
Swanton Care and Community —Kingston upon Hull
- £13.10 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager
Five Guys UK —Kingston upon Hull
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
3d
Warehouse Team Member
Reckitt —Kingston upon Hull
- Employee assistance programme
- Life insurance
Customer Service Administrator
IPL Schoeller —Kingston upon Hull
- £28,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Achievement Support Assistant
East Park Primary School —Kingston upon Hull
- £19,497 - £20,126 a year
- Part-time
- School
3d

I want to receive the latest job alerts for line support in kingston upon hull, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

line support jobs near kingston upon hull, eng

1st Line Support Engineer

The Spencer Group
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
11 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Description of Role

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications & Experience

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Benefits:

Free parking
On-site parking

Work Location: In person

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

line support jobs in kingston upon hull, eng

1st Line Support Engineer

1st Line Support Engineer – Layer8

Aftersales Technical Assessor

Barista

Team Member (Stock)

Trainee Hire Controller

General Labourer UPVC Manufacturing

Residential Support Worker (Bank)

Quantity Surveyor Administrator

First Line IT Support Analyst

Care Coordinator

Retail Travel Advisor

Butchery Academy Trainer

Care Assistant Days

Support Assistant

Support Worker - Adult Supported Living

Assistant Manager

Warehouse Team Member

Customer Service Administrator

Achievement Support Assistant

I want to receive the latest job alerts for line support in kingston upon hull, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected