Service delivery manager Work, Jobs in Kingston Upon Hull, Eng (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kingston upon Hull
- Full-time
- Customer service
- English
- Administrative experience
Service Coordinator
Autism Plus —Kingston upon Hull
- £27,280.50 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Employee discount
- Referral programme
Maintenance Manager
The Old Vicarage Residential Care Home —Cottingham
- £18 - £19 an hour
- Full-time
- Management
- Schematics
- Maintenance
- Free parking
- Store discount
Quick apply
12d
Service Colleague (Express)
ASDA —Kingston upon Hull
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
5d
TFM Contract Manager
OCS Group —Kingston upon Hull
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Motorhome aftersales manager
Maple Leisure —Kingston upon Hull
- £31,221.20 - £45,000.00 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
Service Manager
Employment —North East Lincolnshire
- Up to £45,016 a year
- Full-time
- Management
- Communication skills
Site Manager
Ideal Building Systems Ltd —Bridlington
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Travel
- Annual leave
- Sick pay
Quick apply
12d
Project Manager
KCOM —Kingston upon Hull
- Up to £50,000 a year
- Full-time
- PMP
- Presentation skills
- Communication skills
- Employee assistance programme
4d
Lecturer - Core Skills
Linkage Community Trust Ltd —Grimsby
- £28,628 - £32,709 a year
- Full-time
- English
- Education
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Operations Manager, CF
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Team Leader Nights
St Mary's Care Services —Anlaby
- £14.33 an hour
- 12 hour shift
- Leadership
Quick apply
10d
Sales Colleague
Currys —Kingston upon Hull
- £12.71 - £13.01 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Service Manager
Eden Futures —Cleethorpes
- £32,800 a year
- Annual leave
- Referral programme
8d
Account Manager
RMC Digital Print —Kingston upon Hull
- £27,000 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
Quick apply
Supervisor
Babcock International —Kingston upon Hull
- £33,519 - £39,190 a year
- Full-time
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
8h
Area Practice Manager - Hull
Animal Trust —Kingston upon Hull
- £45,000 - £53,000 a year
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
10d
Shift Manager
Five Guys UK —Kingston upon Hull
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
13d
Training Manager
CLdN Ports Killingholme Ltd. —Immingham
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply
10d
Parts Manager
CarSupermarket.com —Goole
- £31,668 a year
- Full-time
- English
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Kingston upon Hull

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Working hours: Wednesday to Saturday 10:00 AM - 8:45 PM

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours: Sunday to Wednesday 10:00 AM - 8:45 PM

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Experience in relevant phone or email customer service
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues
Advanced proficiency in English (C1 Common European Framework of Reference, CEFR).

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

service delivery manager jobs in kingston upon hull, eng

Delivery Station Liaison Agent

Service Coordinator

Maintenance Manager

Service Colleague (Express)

TFM Contract Manager

Motorhome aftersales manager

Service Manager

Site Manager

Project Manager

Lecturer - Core Skills

Operations Manager, CF

Team Leader Nights

Sales Colleague

Service Manager

Account Manager

Supervisor

Area Practice Manager - Hull

Shift Manager

Training Manager

Parts Manager

I want to receive the latest job alerts for service delivery manager in kingston upon hull, eng

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