Case manager Work, Jobs in Kingston Upon Thames, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Social Value Delivery Officer
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £42,060 - £46,968 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
5d
Support Coordinator
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £29,436 - £38,739 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
11d
Case Manager
Paralaw (UK) Ltd —London
- £20 an hour
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
2d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Croydon
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Intermediate Agile Delivery Manager
HippoDigital —London
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
Criminal Justice and Outreach Practitioner
Via Community Ltd —Kingston upon Thames
- £29,998 - £33,935 a year
- Full-time
- Management
- Case management
- Communication skills
- Annual leave
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
EHC Coordinator
City of Westminster Council —Kensington
- £42,912 - £46,854 a year
- Management
- Experience working with children
- Conflict management
13d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d
Team Leader
Via Community Ltd —Kingston upon Thames
- £38,401 - £40,399 a year
- Full-time
- Team management
- Case management
- Communication skills
- Annual leave
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
4d
Client Support Coordinator
SilverDoor Ltd —Chiswick
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Hotel experience
Quick apply
2d
Immigration Caseworker
Borderless —London
- Hybrid work
Customer Operations Manager: Case Management
flatfair —London
- Hybrid work
- Team management
- Annual leave
12d
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
Team Manager (Fostering)
Silver Lining Fostering Ltd. —Brentford
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Team management
- Work from home
- Referral programme
Quick apply
10d

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case manager jobs near kingston upon thames, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

case manager jobs in kingston upon thames, gtl

Assistant Customer Service Manager

Social Value Delivery Officer

Support Coordinator

Case Manager

HR Case Manager - Field Based ( Nationwide travel)

Airport Services Duty Supervisor - London Heathrow

HR Business Partner

Intermediate Agile Delivery Manager

Criminal Justice and Outreach Practitioner

Change Manager (Life Sciences) x3 - Contract roles

EHC Coordinator

Casework Admin Manager

Customer Experience Manager

Team Leader

Contract - Customer Relations Coordinator

Client Support Coordinator

Immigration Caseworker

Customer Operations Manager: Case Management

eDiscovery Consultant, EMEA restricted

Team Manager (Fostering)

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Assistant Customer Service Manager

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What We’re Looking For

Key Skills & Experience

Why Join Us?

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