Customer Success Director
Finastra —London
- Full-time
- Management
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
HEAD OF PARK OPERATIONS
Merlin Entertainments —Chessington
- Full-time
- Hospitality
- Continuous improvement
- Leadership
- Employee discount
8d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Group Business Director
Haymarket Media Group —London
- Up to £95,000 a year
- Hybrid work
- Sales
- Business development
- Leadership
- Flexible schedule
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Associate Director, Global Donor Experience & Engagement
Compassion in World Farming —Godalming
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Free parking
- Annual leave
Creative Director
Wayfair —London
- £98,165 - £125,099 a year
- Full-time
- In-person
- AI
- Leadership
- Employee discount
- Life insurance
12d
Director, Statistical Programming
CSL Behring —Maidenhead
- £239,000 - £308,000 a year
- Full-time
- Computer Science
- Maintenance
- English
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Creative Director
Ragged Edge —London
- From £90,000 a year
- Hybrid work
- Life insurance
Director, Strategic Sourcing
Thermo Fisher Scientific —Horsham
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Work from home
8d
Head of Accounts Payable
Safetykleen —Brentford
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Business Director
St Helen's School —Northwood
- £90,000 - £100,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
8d
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Group Commercial Director
Haymarket Media Group —London
- £66,000 - £72,000 a year
- Hybrid work
- CRM software
- Management
- Organisational skills
- Flexible schedule
4d
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Associate Director of Estates and Facilities
Brunel University —London
- Up to £87,715 a year
- Full-time
- Hybrid work
- Maintenance
- University
- Continuous improvement
- Annual leave
Director, Principal Giving
Global Energy Alliance for People and Planet —London
- £120,000 - £140,000 a year
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
- Annual leave
Director, Logistics
Mattel —Slough
- £112,000 - £133,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for director in kingston upon thames, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Success Director

Finastra -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance programme
Paid volunteer time

Qualifications

Management
Analysis skills
Team management
Customer relationship management
Financial services
Account management
Leadership
Banking

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Who are we?

At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world’s top 50 banks, across more than 110 countries, powering mission‑critical capabilities in Universal Banking, Payments, and Lending.

We are looking for a Director of Strategy, Corporate Development & PMO to join our Universal Banking organisation. This is a high‑impact, enterprise‑level role reporting directly to the Chief of Staff, sitting at the centre of strategy execution, governance, and value delivery for one of Finastra’s most important businesses.

This is an exciting opportunity for someone who can combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‑level exposure.

About the Role

We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels . This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.

The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.

Job Responsibilities

Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers.
Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.
Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.
Lead customer engagements including onboarding, success reviews, and executive business reviews.
Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.
Act as a trusted advisor and executive sponsor for key strategic accounts.
Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption.
Drive adoption of new product capabilities and promote best practices for change management and user adoption.
Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes.
Provide customer insights and feedback to influence product strategy and service improvements.
Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.

Required Skills

8+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.
Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes.
Experience within financial services, corporate lending, banking technology, or trade finance.
Strong executive stakeholder management and customer engagement skills.
Demonstrated ability to operate within metrics-driven Customer Success frameworks using customer health and adoption data.
Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.
Excellent communication, presentation, and relationship-building skills across technical and business audiences.
Strong analytical and problem-solving capabilities with a proactive approach to risk management.
Experience with Corporate Lending solutions such as Loan IQ, Trade, or Corporate Channels is highly desirable.
Previous people leadership or team management experience is advantageous.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

director jobs in kingston upon thames, gtl

Customer Success Director

HEAD OF PARK OPERATIONS

Head of Retention

Group Business Director

Head of Estates Operations

Associate Director, Global Donor Experience & Engagement

Creative Director

Director, Statistical Programming

HR Director

Creative Director

Director, Strategic Sourcing

Head of Accounts Payable

Business Director

Head of Virology (ID4520)

Director of Key Accounts

Group Commercial Director

Head of Learning & Development

Associate Director of Estates and Facilities

Director, Principal Giving

Director, Logistics

I want to receive the latest job alerts for director in kingston upon thames, gtl

Related Searches

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected