Portfolio manager Work, Jobs in Kingston Upon Thames, Gtl (with Salaries)

Manager, Loyalty Operations
Conservatorium Hotel —London
- Full-time
- Hospitality
- Microsoft Excel
- Oracle
10d
Senior Property Portfolio Manager
Glasshouse Asset Management —London
- From £35,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Senior Block Manager (Residential Block Property Management)
Bawtrys Estate Management Ltd —Sevenoaks
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- IT
- Work from home
Quick apply
Regional Manager
Grandir UK —London
- Up to £60,000 a year
- Full-time
- Management
- Travel
- Human resources
- Annual leave
- Employee discount
Quick apply
Senior Property Manager
Mayfair property services —Mayfair
- £60,000 - £120,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
- Free parking
Quick apply
9d
Project Manager
Saputo Inc. —Weybridge
- Full-time
- Project management
- Travel
- Communication skills
- Free parking
- Work from home
People & Culture Partner - Retail
Warner Bros. Discovery —Leavesden Green
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- In-person
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Manager, International Commercial Growth Projects
Energizer —High Wycombe
- £59,100 - £110,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Quick apply
9d
Head of Portfolio – Summer Experiences
Imperial College London —South Kensington
- £69,365 - £79,257 a year
- Weekend availability
- English
- Travel
- Communication skills
- Annual leave
Portfolio Manager
Wave —London
- £142,000 - £203,300 a year
- Remote
- Data analysis skills
- English
- Analysis skills
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
House Manager
Hybrid Hospitality Management —London
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Maintenance
- Driving
- Paid training
- Employee discount
Quick apply
4d
Portfolio Manager - Microcredentials
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- University
- Bachelor's degree
- No degree
- Annual leave
4d
Global Events PMO & Regional Events Specialist
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Operations Manager – Retail Healthcare
Elior UK —Twickenham
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
10d
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Travel
- In-person
- Employee assistance programme
Quick apply

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Manager, Loyalty Operations

Conservatorium Hotel -
London

Apply Now

Job details

Permanent | Full-time
10 days ago

Qualifications

Mandarin
Hospitality
Microsoft Excel
Oracle
Profit & loss
Quality assurance
Accounting
Communication skills
Hotel experience

Full job description

Manager, Loyalty Operations

JR-05942

Commercial & Brand/Marketing

Full time

Permanent
Corporate Office, London

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Mandarin Oriental is looking for a Manager, Loyalty Operations to join our Customer Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental, London Corporate Offices, within the Customer Experience Department in London, the Manager, Loyalty Operations is responsible for responsible for leading operational delivery of the Fans of M.O. loyalty programme - ensuring flawless on-property fulfilment of member benefits, consistent hotel onboarding, and exceptional Collective experiences across the portfolio.

As Manager, Loyalty Operations, you will be responsible for the following duties:

Owning operational delivery of member benefits (breakfast, F&B credits, amenities, partner benefits) and maintaining SOPs to ensure consistent fulfilment across all properties
Leading the onboarding of new hotels into the Fans of M.O. programme, including operational readiness checklists, benefits mapping, systems access, pre-launch training and go-live support
Creating, maintaining and version-controlling all training materials and playbooks — including e-learning modules, quick reference guides, SOPs and manager toolkits — for property teams globally
Establishing and managing the Fans of M.O. Hotel Champions community through structured engagement cadences, forums, newsletters and training clinics, and using frontline feedback to drive continuous improvement
Supporting the design-to-delivery lifecycle for Collective experiences: operationalising concepts with hotels and partners, producing event runbooks, confirming resource and SLA requirements, and leading onsite and virtual readiness checks
Partnering with Quality and Regional Operations teams to embed Fans of M.O. standards into quality frameworks, audits and operational scorecards, and co-developing inspection criteria and remedial action plans
Managing the benefit reconciliation process and coordinating the year-end true-up with Finance, including data validation, cost ledger review and audit support
Acting as the primary liaison for properties on operational enquiries, escalations and onsite audits, and leading corrective action plans for repeated exceptions
Implementing and monitoring Ops SLAs across response times, fulfilment accuracy and dispute resolution, in alignment with Quality KPIs
Overseeing third-party fulfilment partners and event vendors to ensure contracted SLAs and brand standards are met
Producing monthly operational reporting for the Head, Fans of M.O., Finance and Quality teams, covering benefit cost variances, onboarding status, training completion, Collective experience outcomes and incident logs

As Manager, Loyalty Operations, we expect from you:

5+ years' hospitality operations experience, with a demonstrable background in loyalty programme delivery, hotel operations or a comparable field; 2+ years in a management role preferred
Proven experience onboarding hotels or managed/franchise properties and delivering scalable training programmes
Experience operationalising events or curated experiences, with strong familiarity with event runbooks and partner coordination
Experience working with Quality Assurance and Regional Operations teams to drive consistent service standards and remedial actions
Strong working knowledge of hotel P&L drivers and the accounting treatment of benefit costs, with experience supporting Finance on reconciliations and true-ups
Excellent stakeholder management skills across Hotels, Regional Ops, Quality, F&B, Finance and Legal
Exceptional written and verbal communication skills, including experience producing e-learning content and training materials
Proficiency in MS Excel and operational reporting; familiarity with PMS (Opera/Oracle or equivalent) and F&B POS systems
High standards of discretion and commitment to guest confidentiality

Our commitment to you:

Your success is our success. We craft unique learning pathways to support your career growth.

MOstay
As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.

Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work-life balance.

Retirement Plans
We provide competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?

Apply Now

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portfolio manager jobs in kingston upon thames, gtl

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