Complaints manager Work, Jobs in Knutsford, Chs (with Salaries)

CoE Customer Service Representative
Custodia Technology Limited —Knutsford
- £26,000 - £28,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
- Gym membership
Quick apply
2h
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
13h
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
5d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
6d
Clinical Services Manager
Hale Private Clinic / KP Aesthetics LTD —Altrincham
- £50,000 - £54,000 a year
- Full-time
- Hospital
- Project management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
12d
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
- Full-time
12d
Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Business Support Manager
GM TRAVEL —Northwich
- £44,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Flexitime
Quick apply
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
4d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
6d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6d
Hotel Assistant Manager
BB Hotel Warrington - Aston Avenue, Warrington, WA3 6ZN, UK —Birchwood
- Weekend availability
- Customer service
- English
- Hotel
Quick apply
3d
Service Manager - Supported Living
Independence Support Ltd —Crewe
- £40,000 a year
- Full-time
- Team management
- Mentoring
- In-person
Quick apply
3d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
5d
Establishment Manager
Forestry England —Delamere
- £40,388 - £43,482 a year
- Part-time
- English
- Free parking
- Employee discount
7d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
13d
GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
6d
Personal Injury Solicitor/Office Manager
Quaint Legal Limited —Bolton
- £45,000 - £60,000 a year
- Full-time
- Supervising experience
- Team management
- Leadership
Quick apply
10d

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CoE Customer Service Representative

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
2 hours ago

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Ticket management
English
Bachelor's degree
Ticket management systems
Customer interaction
Business
Communication skills

Full job description

CoE Customer Service Representative

Location: Booths Park, Knutsford, WA16 8GS

Salary: £26 - £28k per annum

Reports to: CoE Customer Service Manager

Shift times: 6am - 2:30pm, 2pm - 10:30pm, 10.00pm - 6.30am

Office based, shift work.

This position is not suitable for sponsorship, Full right to work needed.

Preferable to drive as we are situated quite remote. Within 45 minute commute.

As a CoE Representative, you will be the first point of contact for customers, handling inquiries, fulfilling customer requests and resolving basic issues, and providing exceptional service. Working under the guidance of the CoE Manager, you will play a crucial role in ensuring customer satisfaction and representing Custodia’s commitment to excellence.

This role is ideal for professionals with strong interpersonal skills, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities: Customer Interaction & Support:

Act as the first line of contact for customer inquiries via email, phone, or chat, ensuring timely and professional responses

Log, categorize, and escalate customer issues or requests to the appropriate teams, following established workflows.
Provide accurate information about Custodia’s services, resolving common queries and basic issues.
Maintain a polite and empathetic approach to customer interactions, focusing on customer satisfaction and relationship building
Perform follow-ups to ensure that customer issues are resolved and that they are informed about the status of their requests

Issue Documentation & Escalation

Accurately document customer interactions, including complaints, technical issues, and requests, in the ticketing system.
Identify recurring customer issues and escalate them to the CoE Manager or Tech lead as necessary.
Monitor and track open cases, ensuring adherence to service level agreements (SLAs) for response and resolution times.

Collaboration with Teams

Collaborate closely with the Tech Support Team to ensure seamless handoff of technical issues requiring L2 or L3 expertise.
Communicate effectively with the CoE Manager regarding escalations, feedback, and suggestions for improving customer service processes. Classification: Commercial In Confidence
Participate in team meetings and training sessions to stay up to date with company policies, product knowledge, and best practices
Collaborate with the Professional Services Team Customer Satisfaction & Professionalism:
Strive to exceed customer expectations in every interaction, ensuring a positive and professional impression of Custodia. Contribute to customer retention efforts by addressing concerns promptly and effectively.
Adhere to company values and exhibit professionalism in appearance, punctuality, and communication.

Process Adherence & Continuous Improvement:

Follow defined workflows and standard operating procedures (SOPs) to maintain consistency and efficiency in customer service. Identify opportunities to improve processes and communicate them to the CoE Manager
Contribute to team performance by meeting individual targets for response times, resolution rates, and customer satisfaction scores.

Qualifications & Skills: Required:

High school diploma or equivalent; a bachelor’s degree in Technology, Business, or a related field is a plus.
1+ years of experience in a customer service role or related field.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally. – in English
Proficiency in using ticketing tools and customer service software.
Basic technical troubleshooting skills and an eagerness to learn Custodia’s service offerings.
Must be ready to work shifts.

Preferred:

Industry certifications such as ITIL Foundation, Customer Service Excellence Certification, or equivalent.
Familiarity with hybrid cloud environments, enterprise infrastructures and technical service delivery.
Experience working in a team-oriented, collaborative environment. Key Traits:
Reliability: Punctual, dependable, and consistent in delivering high-quality work. Classification: Commercial In Confidence
Problem-Solving: Ability to identify issues, troubleshoot basic problems, and escalate when necessary.
Customer-Focused: Demonstrates patience, empathy, and a strong commitment to customer satisfaction.
Professionalism: Maintains a polished and positive demeanour when representing Custodia.
Teamwork: Works collaboratively with colleagues to achieve shared goals and support the team.

Benefits:

On site Free GYM membership

BUPA Dental & healthcare

Health Assured app

28 days holiday (excluding Bank Holidays)

Fabulous working location

Free onsite parking

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in knutsford, chs

CoE Customer Service Representative

Head of Operations

Regional Operations Manager

Operations Manager

Clinical Services Manager

Complaints & Appeals Manager

Patient Coordinator (Maternity Cover 1 year)

Resident Liaison Officer

Customer Contact Centre Advisor

Business Support Manager

Customer Feedback & Complaints Manager

Case Manager (Targeted Interception)

Aftersales Team Leader

Hotel Assistant Manager

Service Manager - Supported Living

Operations Manager - North West Tribunals

Establishment Manager

Team Manager - Relationship Management

GROUP RESERVATIONS MANAGER

Personal Injury Solicitor/Office Manager

I want to receive the latest job alerts for complaints manager in knutsford, chs

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