Program leader Work, Jobs in Lancing, Wsx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Director of Marketing
Caremark Limited —Worthing
- £100,000 a year
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
General Operative
Holcim —Shoreham by Sea
- Organisational skills
- Communication skills
- Employee discount
Care Home Trainer
Guild Care —Worthing
- £25,891 a year
- Full-time
- Microsoft Office
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Weekend Youth Support Worker Permanent
The Amber Foundation —Ockley
- £11,904.56 a year
- Part-time
- Experience working with children
- Conflict management
- Mentoring
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Sustainability and Engagement Officer
Sussex Community NHS Foundation Trust —Brighton
- £32,073 - £39,043 a year
- Part-time
- Hybrid work
- Social media management
8d
Mental Health Team Leader - West Sussex (Female Only)
Venture People —Brighton and Hove
- £30,534.40 - £31,595.20 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Brighton Harbour Hotel —Brighton
- Up to £45,000 a year
- Full-time
- Hotel
- Employee assistance programme
Quick apply
Senior Business Operations Manager
Unity Technologies Canada Company —Brighton
- £109,800 - £168,500 a year
- English
- AI
- Analytics
- Annual leave
- Employee assistance programme
2d
System Owner
Ricardo —Shoreham by Sea
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
General Sales Manager
Richmond Motor Group —Bognor Regis
- Up to £85,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
Team Leader
Pub & Social - BRA_202 —Southwick
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
4h
Team Leader
Chef & Brewer - BRA_101 —Goring by Sea
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Bank Care Assistant | £13.66ph
Guild Care —Worthing
- £13.66 - £15.03 an hour
- Part-time
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Activity Leader
Bayswater Education —Brighton and Hove
- £13.33 an hour
- English
- First Aid Certification
- Leadership
- Annual leave
Quick apply
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Crawley
- Full-time
- English
- Analysis skills
- Business
12d
Senior Product Designer
Beyond Sports —South East Region
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Manager - Strategy and Knowledge Management
American Express —Brighton
- Full-time
- Continuous improvement
- AI
- Life insurance
9h
Senior HR Business Partner
Air Partner —Gatwick Airport
- £55,000 - £65,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
- Employee assistance programme
Team Leader
Guild Care —Worthing
- £15.32 - £16.85 an hour
- Full-time
- Medication administration
- Supervising experience
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
4d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

program leader jobs in lancing, wsx

Sr.Dir,Patient Experience

Director of Marketing

General Operative

Care Home Trainer

Weekend Youth Support Worker Permanent

Sustainability and Engagement Officer

Mental Health Team Leader - West Sussex (Female Only)

Operations Manager

Senior Business Operations Manager

System Owner

General Sales Manager

Team Leader

Team Leader

Bank Care Assistant | £13.66ph

Activity Leader

Operations & Logistics Internship, Amazon Logistics

Senior Product Designer

Manager - Strategy and Knowledge Management

Senior HR Business Partner

Team Leader

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