1st line technical support engineer Work, Jobs in Leeds, Eng (with Salaries)

Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
10h
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
6d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Mid Level PHP/ PostGreSQL Developer
D. M. Keith —Leeds
- £35,000 - £39,000 a year
- Full-time
- JavaScript
- SharePoint
- APIs
- Flexible schedule
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply

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Technical Support Engineer – Networking Focus

Biometrics Match
Knaresborough

Quick apply

Job details

Permanent | Full-time
£30,000 - £38,000 a year
10 hours ago

Benefits

Annual leave
Company pension
Company events
On-site parking

Qualifications

Technical support
DHCP
Computer networking
DNS
IT
Intune
VPN

Full job description

Pay: £30,000–£38,000 per year
Location: Harrogate / Knaresborough
Work Type: Office‑based

A growing managed service provider in the Harrogate/Knaresborough area is looking for a Technical Support Engineer with solid hands‑on networking experience. You’ll be the person who can confidently take on DHCP, DNS, routing, switching, VPN and firewall issues from day one. Server work and Microsoft 365/Entra/Intune can be taught internally — networking is the key skill they need immediately.

Why They’re Hiring

The support desk handles a steady flow of tickets, with 2nd line typically resolving around 10–20 per day. Two engineers currently take on most of the networking‑heavy work, and the business is adding another engineer to strengthen coverage and ensure clients get fast, confident support on traditional networking issues.

What You’ll Be Doing

Taking ownership of 2nd line tickets escalated from 1st line
Providing remote support to a mix of local and international clients
Troubleshooting networking environments: DHCP, DNS, switching, routing, VPNs, firewalls
Supporting on‑prem and virtual server environments (training provided)
Learning and supporting Microsoft 365, Entra ID, Intune (training provided)
Working closely with senior engineers on complex issues
Keeping documentation and ticket notes clear and accurate
Being part of a tight, office‑based team

What You Need

Real hands‑on networking experience (not just theory)
Solid 2nd line background within an MSP or IT services environment
Strong troubleshooting ability across Windows and common business applications
Confidence speaking directly with clients
Ability to stay calm and organised when the desk gets busy
Team‑focused attitude — this role is fully office‑based
(Advanced Microsoft 365/Entra/Intune knowledge is a bonus but not essential.)

What You’ll Get

Office‑based role with a supportive, social team
Clear progression opportunities as the MSP continues to grow
Exposure to a wide range of client environments
Extra annual leave for each year of service
Company pension
On‑site parking
Company events

Experience Required:
3+ years in IT Services / MSP / IT Consulting

Pay: £30,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line technical support engineer jobs in leeds, eng

Technical Support Engineer – Networking Focus

1st/2nd Line IT Support - £27,000-£34,000

Modern Workplace Engineer

IT Field Engineer

Business and Operations Support Engineer - 24/7 cover

Mid Level PHP/ PostGreSQL Developer

2nd Line Manager

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