Information technology manager Work, Jobs in Leeds, Eng (with Salaries)

IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Marketing & Communications Manager (B2B IT Services)
Bluesmith Information Systems —Leeds
- £35,000 - £40,000 a year
- Part-time
- Social media management
- Presentation skills
- Free parking
- Profit sharing
Quick apply
6h
IT Project Manager
Northern Gas Networks —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
6d
Course Leader - Digital and IT
Leeds City College —Leeds
- £34,869 - £40,410 a year
- Full-time
- Hybrid work
- Education
- Leadership
- School
- Annual leave
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
IT Network Manager
TransUnion —Leeds
- Full-time
- DevOps
- Continuous improvement
- Team management
- Employee stock purchase plan
- Annual leave
12d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Service Operations Manager
Arqiva —Huddersfield
- Up to £54,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee discount
13d
External Developer Support Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Work from home
5d
Head of IT Architecture & Data
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Service Desk Team Leader
Pragma —Bradford
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
9d
Manager of Infrastructure, Security and Network Technologies
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Leadership
Service Delivery Manager
Zenzero Solutions —Leeds
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Flexible schedule
2d
IT Quality Engineering Manager
Benenden Health —York
- Up to £70,000 a year
- Hybrid work
- Agile
- SDLC
- Annual leave
- Employee assistance programme
9d
Lead Solution Architect - National: £71,835-£81,090; London: £75,585-£84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £71,835 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Sick pay
13d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Communication skills
- Time management
Procurement Manager (Digital & IT)
LNER —York
- Contracts
- Negotiation
- Employee discount
Lead Solution Architect
Medicines and Healthcare products Regulatory Agency —Leeds
- Presentation skills
- Travel
13d

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IT Service Analyst

Jet2.com and Jet2holidays -
Leeds

Apply Now

Job details

Permanent | Full-time

Qualifications

ITIL Certification
Report generation
IT service management
Presentation skills
Organisational skills
ServiceNow
Management reporting
Root cause analysis
Communication skills

Full job description

Permanent

40 Hours

Salary

Excellent

Country

U.K

What you will be doing...

Our new IT Service Analyst, you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2. Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration, you'll help ensure services are ready for support, processes are operating effectively and performance is visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information.

As our new IT Service Analyst you'll have access to a wide range of benefits including:

Hybrid working (we're in the office 2 days per week)
Annual pay reviews
26 days holiday (plus Bank Holidays)
Generous profit share scheme

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you'll be doing:

Working closely with technical teams, project teams and operational colleagues, you'll support a variety of Service Management activities across the business.
Service Transition – You'll support the introduction of new and changed services into live operation, ensuring services are ready for support.
Major Incident Management – You'll support the coordination of Major Incidents and help drive actions through to resolution.
Problem Management – You'll help investigate recurring issues, identify root causes and track improvement actions.
Service Reporting – You'll produce performance reports and management information to support operational decision-making.
ServiceNow Administration – You'll help maintain ServiceNow, supporting data quality, governance and reporting requirements.
Supplier Performance – You'll support the review of supplier performance against agreed service levels and escalate any concerns where appropriate.

What you'll have:

Experience working within an IT Service Management, IT Operations or IT Support environment.
Experience using ITSM tooling, ideally ServiceNow.
A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
Experience producing reports, analysing data and presenting information in a meaningful way.
Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
Excellent verbal and written communication skills.
An ITIL Foundation qualification, or a willingness to work towards one.
Experience working within a multi-supplier IT environment would be advantageous.
You'll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across Jet2.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

#LI-Hybrid

Division

Jet2.com

Careers With Us

Digital & IT

Careers Dept

IT Services

Careers Team

IT Service Management

Team

Group IT

Apply Now

Refine Your Search

information technology manager jobs in leeds, eng

IT Service Analyst

Marketing & Communications Manager (B2B IT Services)

IT Project Manager

Course Leader - Digital and IT

Head of Software Support

Service Desk Team Leader

IT Network Manager

Helpdesk Lead

Service Operations Manager

External Developer Support Manager

Head of IT Architecture & Data

Service Desk Team Leader

Manager of Infrastructure, Security and Network Technologies

Service Delivery Manager

IT Quality Engineering Manager

Lead Solution Architect - National: £71,835-£81,090; London: £75,585-£84,840 p.a. + benefits

IT Lead Business Analyst

Infrastructure and Cloud Services Manager

Procurement Manager (Digital & IT)

Lead Solution Architect

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