It service analyst Work, Jobs in Leeds, Eng (with Salaries)

IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
1d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
13d
IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
2d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
PMO Support Analyst
TPT Retirement Solutions —Leeds
- Microsoft Office
- Presentation skills
- Communication skills
8d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
1d
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Solutions Analyst
TransUnion —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Annual leave
Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
Cyber Security SOC Analyst (L1)
wavenet —Birstall
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
2d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
12d
Snr IT Analyst/IT Engineer
Upshot Engineering UK Ltd —Leeds
- £40,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- English
- Free parking
Quick apply
Business Analyst
Oakland —Leeds
- Hybrid work
- Bachelor's degree
- Travel
- Agile
- Annual leave
- Referral programme
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d

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IT Service Analyst

Jet2.com and Jet2holidays -
Leeds

Apply Now

Job details

Permanent | Full-time
1 day ago

Qualifications

ITIL Certification
Presentation skills
ITIL
IT support
Organisational skills
ServiceNow
IT
Communication skills

Full job description

Permanent

40 Hours

Salary

Excellent

Country

U.K

What you will be doing...

Our new IT Service Analyst, you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2. Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration, you'll help ensure services are ready for support, processes are operating effectively and performance is visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information.

As our new IT Service Analyst you'll have access to a wide range of benefits including:

Hybrid working (we're in the office 2 days per week)
Annual pay reviews
26 days holiday (plus Bank Holidays)
Generous profit share scheme

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you'll be doing:

Working closely with technical teams, project teams and operational colleagues, you'll support a variety of Service Management activities across the business.
Service Transition – You'll support the introduction of new and changed services into live operation, ensuring services are ready for support.
Major Incident Management – You'll support the coordination of Major Incidents and help drive actions through to resolution.
Problem Management – You'll help investigate recurring issues, identify root causes and track improvement actions.
Service Reporting – You'll produce performance reports and management information to support operational decision-making.
ServiceNow Administration – You'll help maintain ServiceNow, supporting data quality, governance and reporting requirements.
Supplier Performance – You'll support the review of supplier performance against agreed service levels and escalate any concerns where appropriate.

What you'll have:

Experience working within an IT Service Management, IT Operations or IT Support environment.
Experience using ITSM tooling, ideally ServiceNow.
A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
Experience producing reports, analysing data and presenting information in a meaningful way.
Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
Excellent verbal and written communication skills.
An ITIL Foundation qualification, or a willingness to work towards one.
Experience working within a multi-supplier IT environment would be advantageous.
You'll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across Jet2.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

#LI-Hybrid

Division

Jet2.com

Careers With Us

Digital & IT

Careers Dept

IT Services

Careers Team

IT Service Management

Team

Group IT

Apply Now

Refine Your Search

it service analyst jobs in leeds, eng

IT Service Analyst

Service Desk Analyst

IT Service Desk Analyst

Junior Application Support Analyst

PMO Support Analyst

Service Desk Analyst

Service Desk Analyst - Tier I

Business Analyst

Service Desk Analyst, Judicial Digital Services, Judicial Office

HR Data and Reporting Analyst

Infrastructure Operations Analyst

Commercial Data Analyst

Solutions Analyst

Analyst II, Incident / Problem Management

Data Analyst

Cyber Security SOC Analyst (L1)

Application Support Analyst

Snr IT Analyst/IT Engineer

Business Analyst

IT Support Analyst -2nd Line

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