Office executive Work, Jobs in Leeds, Eng (with Salaries)

Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
Sales Representative - Tech Sales / Cyber
AppCheck —Leeds
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Business development
- Business
- Free parking
- Work from home
Quick apply
Executive Assistant
StepChange —Leeds
- £32,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Experience Assistant
Leeds City College —Leeds
- £25,948 a year
- Hybrid work
- Computer literacy
- Education
- Computer skills
- Annual leave
14h
Customer Experience Assistant (Full Time, Reduced Year)
Leeds City College —Leeds
- £21,856.04 - £25,948.00 a year
- Full-time
- Hybrid work
- Computer literacy
- University
- Education
- Annual leave
1d
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
Patient Empowerment Coordinator
Yorkshire's Brain Tumour Charity —Leeds
- £25,500 - £26,500 a year
- Weekend availability
- Hybrid work
- Supervising experience
- Project management
- Travel
- Flexitime
- Work from home
Quick apply
Executive Assistant to CEO
HSL Chairs —Batley
- £34,000 - £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
Head of Executive Office
StepChange —Leeds
- £60,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Leadership
Quick apply
Senior Internal Communications Executive
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Employee discount
Marketing Executive
TIEVA —Leeds
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Healthcare Analytics & Insights Associate
ReportedHealth —Leeds
- Up to £38,000 a year
- Part-time
- Microsoft Powerpoint
- Data analysis skills
- Business development
Quick apply
6d
Financial Planning Administrator
The Progeny Group Limited —Leeds
- Full-time
- Hybrid work
- CRM software
- Maths
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
Trainee Account Executive (HF1353747111)
Flourish —Leeds
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Personal Assistant to Director
Parc Supplies Ltd —Leeds
- £35,000 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Store discount
Quick apply
Senior Marketing Executive
Sweet Squared —Leeds
- £30,000 - £35,000 a year
- Full-time
- Team management
- In-person
- AI
- Free parking
- Store discount
Quick apply
Administrative Assistant
ReportedHealth —Wakefield
- Up to £28,000 a year
- Part-time
- Microsoft Outlook
- Administrative experience
- Driving
Quick apply
6d
Client Operations Executive - 9 Months FTC
HippoDigital —Leeds
- £32,000 a year
- Day shift
- Hybrid work
- Travel
- In-person
- Employee discount
Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Communication skills
Quick apply
Business Development Executive
TIMES24 UK —Leeds
- £30,000 a year
- Hybrid work
- CRM software
- Research
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply

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Premium Support Advisor

Evri -
Leeds

Apply Now

Job details

Full-time
Up to £27,000 a year

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Premium Support Advisor

Location: Leeds (Hybrid)
Contract Type: Permanent
Salary: Up to £27,000 per annum

Shift Pattern

This role operates on a 3-week rotational pattern:
Week 1

Monday to Friday
08:00 - 16:30

Week 2

Monday to Friday
09:30 - 18:00

Week 3

Monday to Saturday
08:00 - 16:30
One weekday off on a rota basis

About the Role
We're looking for talented Premium Support Advisors to join our team and help deliver an outstanding customer experience.
In this role, you'll provide a high-quality, telephone-based service, taking ownership of customer enquiries and resolving issues quickly, professionally, and with empathy. You'll investigate delivery and parcel-related concerns, handle complaints and escalations, and ensure customers receive the best possible support at every stage of their journey.
You'll also manage high-priority CEO and Executive escalations, requiring exceptional attention to detail, professionalism, and customer care.
This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, taking ownership, and making a real difference for customers.

What You'll Be Doing

As a Premium Support Advisor, you'll:

Deliver exceptional telephone-based customer service, resolving customer queries wherever possible at first contact.
Take ownership of complaints and escalated cases, ensuring fair and timely resolutions.
Manage sensitive and high-profile CEO and Executive customer escalations with professionalism and care.
Investigate parcel and delivery enquiries from start to finish, using all available systems and resources.
Work confidently in a busy contact centre environment, maintaining professionalism and confidentiality.
Use multiple systems to process transactions accurately and efficiently.
Identify root causes of issues and recommend solutions to reduce repeat contacts.
Maintain accurate CRM records and provide proactive customer updates within agreed service levels.
Act as the voice of the customer, collaborating with Couriers, Delivery Units, Contractors, and our ParcelShop network.
Support team objectives, helping to achieve KPIs, SLAs, and continuous improvement initiatives.

What We're Looking For

We're keen to hear from people who have:

Excellent written and verbal communication skills.
Strong customer service experience, ideally within a contact centre environment.
A professional and confident telephone manner with excellent listening skills.
Strong problem-solving and decision-making abilities.
High levels of accuracy and attention to detail.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Resilience and the ability to remain calm under pressure, particularly when handling complaints and high-stakes customer issues.
The ability to work independently while also contributing positively as part of a team.
A customer-focused mindset with a genuine passion for delivering great service.

Ready to Apply?
If you're looking for an opportunity where you can make a real impact, develop your skills, and be part of a supportive team, we'd love to hear from you.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Apply Now

Refine Your Search

office executive jobs in leeds, eng

Premium Support Advisor

Sales Representative - Tech Sales / Cyber

Executive Assistant

Customer Experience Assistant

Customer Experience Assistant (Full Time, Reduced Year)

HR Data and Reporting Analyst

Patient Empowerment Coordinator

Executive Assistant to CEO

Head of Executive Office

Senior Internal Communications Executive

Marketing Executive

Healthcare Analytics & Insights Associate

Financial Planning Administrator

Trainee Account Executive (HF1353747111)

Personal Assistant to Director

Senior Marketing Executive

Administrative Assistant

Client Operations Executive - 9 Months FTC

Sales Executive

Business Development Executive

I want to receive the latest job alerts for office executive in leeds, eng

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