Installation Scheduling Manager
Leeds Office
Full Time
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Job Summary:
A proactive and people-focused Installation Planning Manager with a strong track record of leading high-performance planning teams within fast-paced, customer-centric environments. Skilled in overseeing complex scheduling operations across boilers and air conditioning installations, ensuring a seamless customer experience from the moment a job is allocated to an engineer through to completion. Recognised for leading from the front, building robust processes, and fostering an engaged, motivated, and high trust team culture.
Experienced in coordinating multidisciplinary teams, aligning resources, and maintaining operational readiness across weekdays, weekends, and evenings. Adept at using data insights to support engineer recruitment and workforce planning, while managing engineer and subcontractor diaries to optimise workload distribution. Calm under pressure, solutions-driven, and committed to ensuring that every customer receives a positive outcome, even when challenges arise.
A collaborative leader who works closely with wider operational teams to improve processes, strengthen communication, and drive collective success. Fully committed to maintaining compliance with legislation, manufacturer requirements, and internal policies, while ensuring planning systems, calendars, and workflows remain accurate and up to date.
Key Responsibilities:
As Installation Planning Manager, you will oversee the effective coordination and scheduling of work across the Boilers and Air Conditioning planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
You will take a proactive approach to identifying and resolving issues, developing processes, and improving operational workflows to enhance the day-to-day running of the planning team.
You will ensure the correct resources are available when required, including
forecasting and arranging staffing coverage for weekends and evenings to meet
business demand.
Working closely with the Data and Engineer Engagement teams, you will use data driven insights to support the recruitment and allocation of engineers. You will also build strong, trusting relationships with engineers, actively engaging with them and ensuring their diaries and workloads are well-managed.
You will react swiftly and positively to installation issues, providing timely and effective solutions that ensure complete customer satisfaction. You will support your planning team through challenges by offering guidance, listening to calls, completing manager callbacks, and delivering ongoing advice and coaching.
Daily tasks will be allocated and overseen by you in a fair and consistent manner, and you will act as a central point of support within the department whenever needed.
You will uphold all relevant legislation, manufacturer regulations, and company policies and procedures, ensuring full compliance at all times.
The role also involves collaborating effectively with other operational teams, encouraging joint working and improved communication.
You will ensure all calendar discounts remain accurate and up to date, and undertake any additional duties required by the Management Team or Board of Directors as part of your employment.
Experience and Qualifications:
As Installation Planning Manager, you will oversee the effective coordination and scheduling of work across the Boilers, or HVAC planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
Proven experience leading planning or scheduling teams within a fast-paced, customer-focused environment.
Strong IT literacy across mainstream systems and planning/scheduling software
Excellent time-management, organisational, and prioritisation skills
Clear and effective communication skills with strong command of English
Skilled in coaching, active listening, and mentoring team members
Experienced in resolving customer issues with positive outcome
Strong background in direct people management and team engagement
Driven to deliver high-quality customer experiences and team performance
Ability to engage, motivate, and unite teams towards shared objectives
Calm, confident, and effective when working under pressure in time-sensitive environments
GCSEs (or equivalent) in Maths and English; graduate calibre with NVQ Level 3 in Business Administration, Customer Service, or similar.
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva
4 x salary Death in Service cover with Zurich
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
After probationary period
