Senior line leader Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Colleague Relations Senior Manager
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
CEO & Finance Director (Qualified Accountant)
Congregation of Jesus Charitable Trust —York
- £80,000 - £85,000 a year
- Full-time
- Bar
- Management
- Team management
- Employee discount
Quick apply
Specialty - Credit Control Team Leader
Sedgwick —Leeds
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
14d
Gas Team Leader (Commercial and Contracts)
Yorkshire Housing —Leeds
- £46,659 a year
- Driving
- Organisational skills
- IT
- Annual leave
- Employee discount
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Senior Rota Coordinator
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Administrative experience
- Communication skills
- Teaching
- Annual leave
1d
Team Leader
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Administrative experience
- Teaching
15h
Deputy General Manager, O2 Academy Leeds
Live Nation —Leeds
- Weekend availability
- Management
- Microsoft Office
- Communication skills
8d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Technology Governance, Risk & Compliance (GRC) Specialist
Yorkshire Water —Bradford
- £51,563 - £64,474 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
10d
Dean
IGNITION PRO - School For Entrepreneurs —Leeds
- From £70,000 a year
- Full-time
- Doctoral degree
- Bachelor's degree
- In-person
- Annual leave
Quick apply
9d
Principal Consultant, Senior Director - RWE, Market Access, Regulatory (Europe)
Fortrea —Leeds
- 8 hour shift
- Doctoral degree
- Business development
- Travel
Head of People
Velstar —Leeds
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
Global Desalination Leader
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
2d
Senior Electrical Engineer
Equans —Leeds
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Care Team Leader
Tanglewood Care Services —Otley
- £15.88 an hour
- Weekend availability
- Supervising experience
- In-person
- Care plans
- Referral programme
Quick apply
Senior Associate Client Administration
Evelyn Partners —Leeds
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
Quick apply
2d
Credit Risk Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Work from home
- Employee discount
14d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior line leader jobs in leeds, eng

Customer Resolution Team Leader

Senior Event & Production Manager

Colleague Relations Senior Manager

CEO & Finance Director (Qualified Accountant)

Specialty - Credit Control Team Leader

Gas Team Leader (Commercial and Contracts)

Customer Services Team Leader

Senior Rota Coordinator

Team Leader

Deputy General Manager, O2 Academy Leeds

Associate Team Leader

Senior Technology Governance, Risk & Compliance (GRC) Specialist

Dean

Principal Consultant, Senior Director - RWE, Market Access, Regulatory (Europe)

Head of People

Global Desalination Leader

Senior Electrical Engineer

Care Team Leader

Senior Associate Client Administration

Credit Risk Analyst

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