Help desk analyst Work, Jobs in Leeds, Wyk (with Salaries)

IT Service Desk Analyst
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £28,392 - £31,157 a year
- Full-time
1d
Technical Solutions Analyst
Sycous Limited —Leeds
- From £27,463 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Referral programme
Quick apply
4d
Service Desk Analyst
OneAdvanced —York
- Computer literacy
- Communication skills
- Employee assistance programme
- Bereavement leave
1h
DDaT Support Analyst
West Yorkshire Fire & Rescue Service —Birkenshaw
- £32,597 - £33,699 a year
- Full-time
- Hybrid work
- Free parking
- Work from home
Quick apply
10d
External Developer Support Manager (Service Desk Manager)
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
8h
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Policy Advisor, Criminal Courts Efficiency
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
7d
Senior Policy Adviser - Additional Funding Team
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
7d
Head of Additional Funding Policy
Ministry of Justice —Leeds
- £50,001 - £70,725 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
14d
Head of Directorate Change and Director’s Office
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
9d

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IT Service Desk Analyst

Bradford Teaching Hospitals NHS Foundation Trust
Bradford

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
1 day ago

Qualifications

Network administration
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
User account provisioning
User account management
Technical support incident logging
Customer support
IT incident logging
Incident log maintenance
Help desk

Full job description

Closing date: 10.09.2026

Shortlisting to take place: 11.09.2026

Interviews to commence: 21.09.2026

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role .

Be the friendly, knowledgeable voice that helps keep digital services running across Bradford Teaching Hospitals NHS Foundation Trust.

We are looking for an enthusiastic, customer-focused Service Desk Analyst to join our busy IT Service Desk team. This is an exciting opportunity to play a vital frontline role supporting colleagues across the Trust, helping them resolve IT issues quickly, confidently and professionally so they can continue delivering safe, high-quality care for our patients.

Please note this is a fully onsite post located at Bradford Royal Infirmary, BD9 6RJ.

As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal users, ensuring smooth operation of our IT systems and delivering excellent customer service.

The successful applicants will join a busy Service Desk and will play a key part in supporting the trusts 6,000+ staff and various key services.

Be the first point of contact within Digital, Data & Technology (DDaT) for all queries, incidents, problems and requests. Accurately log Informatics-related calls for incidents, problems and requests received by telephone, electronically or in person using the SupportWorks incident workflow system.
To use the appropriate network administration tools to create, amend, administer user accounts and perform network administration.
Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate.
Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement.
Identify trends in incidents to the Supervisor in order that effective problems management can be implemented and escalated as appropriate.
To answer the telephone professionally, respond promptly to requests by email and record all calls accurately on the SupportWorks incident workflow system.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We value people

We are one team

We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Please see detailed Person Specification and Job Description attached to this advert for more information.

Apply Now

Refine Your Search

help desk analyst jobs in leeds, wyk

IT Service Desk Analyst

Technical Solutions Analyst

Service Desk Analyst

DDaT Support Analyst

External Developer Support Manager (Service Desk Manager)

IT Support Analyst -2nd Line

Senior Policy Advisor, Criminal Courts Efficiency

Senior Policy Adviser - Additional Funding Team

Head of Additional Funding Policy

Head of Directorate Change and Director’s Office

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