Technical support analyst Work, Jobs in Leeds, Wyk (with Salaries)

Technical Solutions Analyst
Sycous Limited —Leeds
- From £27,463 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Referral programme
Quick apply
4d
IT Service Desk Analyst
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £28,392 - £31,157 a year
- Full-time
1d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
11d
Service Desk Analyst
OneAdvanced —York
- Computer literacy
- Communication skills
- Employee assistance programme
- Bereavement leave
1h
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Analyst
Chadwick Lawrence —Wakefield
- Full-time
4h
Service Desk Analyst
Redcentric plc —Harrogate
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
10d
Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
DDaT Support Analyst
West Yorkshire Fire & Rescue Service —Birkenshaw
- £32,597 - £33,699 a year
- Full-time
- Hybrid work
- Free parking
- Work from home
Quick apply
10d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Engineering
- English
- Master's degree
Quick apply

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Technical Solutions Analyst

Sycous Limited
Leeds

Quick apply

Job details

Permanent | Full-time
From £27,463 a year
4 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events
Private medical insurance
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Power BI
Driving Licence
Internet of things
Stakeholder liaison
Data analysis skills
CSCS
Firmware
Analysis skills
Continuous improvement
Computer networking
Technical writing
Customer support
Application support
Project management experience
Remote diagnostics

Full job description

We are seeking a skilled Technical Solutions Analyst to join our team.

The ideal candidate will be responsible for providing expert technical assistance and support for our metering, data collection and PAYG products, ensuring customer satisfaction through effective problem resolution. This role requires an understanding of our product offerings, strong analytical skills, and the ability to communicate complex technical and utilities information clearly to both technical and non-technical clients and internal departments.

The successful candidate will collaborate with cross-functional teams to enhance product features and improve user experience, while also contributing to the development of support documentation and training materials.

Strong analytical skills, attention to detail, and a commitment to continuous improvement are essential for success in this position.

The role will be based out of the Leeds office with the occasional requirement to travel nationwide to attend and support at client meetings.

For further information on Sycous and our product range of metering and data collection solutions, please visit sycous.com.

Key Responsibilities

Set-up and configuration of data systems
Provide deployment monitoring and remote field support.
Build an in-depth product knowledge, which is documented and maintained.
Work closely with manufacturers to ensure best practise.
Understand and support a range of software applications and IT.
Undertake remote failure investigations and coordinate field engineer attendance
Maintain product firmware and security monitoring tools.
Take a proactive approach to identification and resolution of identified issues through reporting and data analysis.
Ensure compliance with all policies and procedures as directed.
Creating and providing training for field teams and Clients.
Engage with suppliers, clients, stakeholders, regulators and others within the wider industry.
Ensure compliance to Ofgem requirements, regulatory and industry standards.
Undertake advanced data analysis to gain important insights about our performance and where change can be targeted and impact measured.

You will also be expected to carry other tasks over time, as agreed with your mentor.

Competencies

Analytical and practical approach to problem solving.
Excellent communicator with good influencing skills.
Relationship builder.
Team player.
Organised approach to tasks.
Reactive to business needs.
Understanding of IT and networking systems.
Excellent Excel skills.

Desirable

Power BI and/or SQL knowledge and experience
Metering systems experience
IoT knowledge and experience
Project management experience
Product network support.
Utility knowledge
Service desk experience
CSCS card
Driving license

Future Progression

Future progression is available as the company grows and/or within other teams. We will work with you to help you grow, without our Performance and Contribution meetings and processes, alongside both internal and external training.

Location

Reporting office: Leeds.

Based: Leeds, travel may be required for training or other support tasks on client sites, with potential overnight stays. Flexible working arrangements possible.

About Sycous

We are experts in supporting energy network operators with open protocol metering hardware, software, and services.

We have industry leading knowledge and expertise in open protocol metering and data collection equipment, a skilled team of engineers for installation and maintenance, and an unrivalled customer service team for client and consumer support.

We are also the developers of the UK’s first cloud based, remote data collection administration software for use in the district heating and communal energy market.

We believe in a sustainable future with transparent and accessible data at the heart of it.

We champion both innovation and education, to help drive positive change in the world of metering and billing and help keep costs as low as possible for consumers. Find out more at sycous.com.

Job Types: Full-time, Permanent

Pay: From £27,463.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme
Private medical insurance
Referral programme
Sick pay

Work Location: Hybrid remote in Leeds LS2 7EA

Quick apply

Refine Your Search

technical support analyst jobs in leeds, wyk

Technical Solutions Analyst

IT Service Desk Analyst

Digital (IT) Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

IT Support Analyst

Service Desk Analyst

Service Desk Analyst

Infrastructure Operations Analyst

DDaT Support Analyst

IT Support Analyst -2nd Line

Level 3 Support Analyst - AI Specialist

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