Customer experience manager Work, Jobs in Leeds (with Salaries)

Housing Manager
Leeds Jewish Housing Association —Leeds
- £51,544 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Customer Advisor
Boots —Leeds
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
4d
Operational Support Grade - HMP Wetherby (Prison Support Role)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
3d
Empty Homes Team Leader
Yorkshire Housing —York
- £45,685 a year
- Full-time
- Maintenance
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Aspens —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Corporate Services Manager
Alliance Corporate Business Services Ltd —Leeds
- £4,900 - £6,900 a month
- Full-time
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5h
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
General Manager
Hollywoodbowlgroup —Leeds
- Up to £41,000 a year
- Weekend availability
- Hospitality
- Bar
- Employee discount
Customer Service Officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
10d
Cluster Operations Manager
Unite Students —Leeds
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
10d
Customer Experience Assistant
Leeds City College —Leeds
- £25,948 a year
- Hybrid work
- Customer service
- Microsoft Office
- University
- Annual leave
1d
Workplace Experience Manager
Mitie —Leeds
- Full-time
- Maintenance
- Microsoft Office
- First Aid Certification
Commercial Coordinator
Rivendell Europe Ltd —Leeds
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
- Life insurance
Quick apply
Customer Support Specialist
Corefinity —Leeds
- £26,500 - £30,000 a year
- 8 hour shift
- Hybrid work
- Customer service
- Salesforce
- Administrative experience
- Profit sharing
- Relocation assistance
Quick apply
2d
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
3d
Operational Customer Communications Manager
Skipton Building Society —Skipton
- £75,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
1d
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave

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customer experience manager jobs near leeds

Housing Manager

Leeds Jewish Housing Association
Leeds

Quick apply

Job details

Permanent | Full-time
£51,544 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Work from home
Company events
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Management
GCSE
Yardi
Analysis skills
Leadership

Full job description

Housing Services Manager

Join an award-winning organisation – Northern Housing Awards Landlord of the Year 2026

Leeds Jewish Housing Association (LJHA)

Leeds LS17 (Hybrid working available)
£51,544 per annum
Full-time, Permanent

About Us

Leeds Jewish Housing Association (LJHA) is a well-established, ambitious and forward-thinking housing association, providing high-quality homes primarily for the Jewish community in North Leeds.

We are proud of our strong values, resident-focused approach, and commitment to delivering excellent services. LJHA was recently recognised as the winner of Northern Housing Awards – Landlord of the Year 2026, reflecting our commitment to excellence and innovation in housing services.

Our aim is to build a sustainable organisation that supports residents, develops new homes, and remains a trusted provider for generations to come.

The Role

We are seeking an experienced and motivated housing professional to lead our Housing Services function.

This is a key leadership role within the organisation, responsible for delivering a high-quality, customer-focused housing management service. You will oversee a broad range of services including income management, lettings, voids, estates, customer engagement and ASB, ensuring excellent outcomes for residents and strong organisational performance.

You will play an integral role as part of the Management Team, helping to shape strategy, drive continuous improvement and ensure compliance with regulatory and legal requirements.

Key Responsibilities

Service Delivery & Leadership

Lead and develop a high-performing housing team, fostering a culture of accountability, innovation and continuous improvement
Ensure delivery of high-quality housing services across all general needs stock
Take responsibility for performance management, service standards, and budget control
Embed a strong customer-first culture across all service areas

Housing Management

Oversee tenancy management, income recovery, ASB and resident engagement
Ensure complex tenancy issues and disputes are managed effectively
Develop and implement tenancy sustainment strategies and support pathways
Maintain accurate records and ensure compliance with regulatory standards

Lettings, Voids & Income

Lead on lettings and voids to minimise turnaround times and maximise income
Oversee nominations agreements and relationships with local authority partners
Ensure regulatory returns (e.g. CORE) are accurate and timely
Manage shared ownership re-sales and related processes

Strategy, Policy & Compliance

Develop and review housing policies and procedures in line with legislation and best practice
Support delivery of the Resident Experience Strategy
Ensure ongoing compliance with the Regulator of Social Housing consumer standards
Use performance data, benchmarking and resident feedback to drive improvement

Partnerships & Community

Build effective partnerships with local authorities and external agencies
Promote community cohesion in line with LJHA’s values and Jewish ethos
Support delivery of community engagement initiatives and resident communications

Finance, Performance & Risk

Manage and monitor the Housing Services budget
Ensure strong financial and performance reporting, including KPIs for Board reporting
Promote value for money across all service areas
Identify, manage and mitigate risks effectively

Health & Safety

Ensure robust health and safety practices across housing operations
Support staff training, compliance and safe working practices

About You

We are looking for a confident and experienced housing professional who can lead from the front and deliver measurable results.

You will have:

Significant experience in housing management within the social housing sector (5+ years desirable)
Strong leadership and people management skills
A track record of delivering high-quality, customer-focused services
Experience of working in a regulated environment with an understanding of consumer standards
Excellent knowledge of tenancy management, ASB, lettings and income recovery
Strong analytical and problem-solving skills, with the ability to use data to drive performance
A collaborative, proactive and solution-focused approach
Promote equality, diversity and inclusion in all aspects of their work

A Level 4 Housing qualification (or willingness to work towards this) is required.

Our Offer

Hybrid working
Competitive salary
Company pension
Free on-site parking
Sick pay
Opportunity to work in a values-driven organisation making a real difference

Apply Now

If you are an ambitious housing professional looking to make a meaningful impact in a well-regarded organisation, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: £51,544.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Experience:

Housing management: 5 years (preferred)
social housing: 5 years (preferred)

Work Location: Hybrid remote in Leeds LS17 6FD

Quick apply

Refine Your Search

customer experience manager jobs in leeds

Housing Manager

Customer Advisor

Engagement Manager - Value (UK)

Operational Support Grade - HMP Wetherby (Prison Support Role)

Proofreader

Empty Homes Team Leader

Area Care Manager

Operations Manager

Corporate Services Manager

Planning and Scheduling Team Leader

General Manager

Customer Service Officer

Cluster Operations Manager

Customer Experience Assistant

Workplace Experience Manager

Commercial Coordinator

Customer Support Specialist

Team Leader

Operational Customer Communications Manager

Customer Success Manager

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