Customer support & client services Work, Jobs in Leedstown, Con (with Salaries)

Customer Recovery Project Manager. Fire and Flood Company. Redruth, Cornwall
Richfords Fire & Flood —Redruth
- £30,000 - £35,000 a year
- Full-time
- Customer service
- English
- Project management
- Health & wellbeing programme
Quick apply
12d
Hotel Receptionist/Administrator
Bost Retreats Ltd —St Ives
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Hotel Receptionist - Weekends
Bost Retreats Ltd —St Ives
- From £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Wellbeing Adviser
iSightCornwall —Truro
- £25,012 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Life insurance
- Sick pay
Quick apply
11d
Contracts Manager
Westcountry Maintenance Services Ltd —Redruth
- £40,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Spa Therapist
Gwel an Mor Resort - Portreath —Redruth
- £28,000 a year
- Full-time
- Customer service
- English
- In-person
- Employee discount
Quick apply
Recruitment Consultant (Contract)
Ignite SAP —Penzance
- Contracts
- Leadership
- Annual leave
- Work from home
RBC Brewin Dolphin - Wealth Manager (Wealth Planner / Financial Planner)
Royal Bank of Canada —Truro
- Full-time
- Customer service
- Communication skills
- Banking
Car Park Attendant - Cornwall
APCOA PARKING (UK) LTD —Truro
- £13.45 an hour
- Part-time
- Customer service
- English
Quick apply
Food Service Auditor, Truro (Independent Contractor)
NSF International —Truro
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
Window and Doors Surveyor
Camel Glass and Joinery —Redruth
- £36,642 - £40,907 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Curtains and Blinds Consultant
Iroka Interiors —Hayle
- £26,000 - £28,000 a year
- Weekend availability
- Customer service
- In-person
- Time management
Quick apply
5d
Funeral Arranger / Administrator
W J Beswetherick and Son Ltd —Truro
- From £24,700 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
School Catering Assistant
Chartwells —Camborne
- £12.71 an hour
- School
Catering Assistant
Compass Group —Penzance
- £12.75 an hour
- Hospitality
- Customer service
- Café
Retail Regional Security Officer
OCS Group —Penzance
- £14.50 an hour
- Weekend availability
- Driving
- Travel
- Communication skills
12d
Area Security Officer
Bardwood —Penzance
- £12.71 an hour
- Full-time
- In-person
Quick apply
Carland Cross - Wind Turbine Technician
Renewable Energy Systems Limited —Newquay
- Full-time
- Heavy lifting
- Maintenance
- Microsoft Office
12d
Catering Assistant
Aspens —Penzance
- £12.71 an hour
- No weekends
- School
Rapid Response Cleaner
ISS Facility Services —Newquay
- 8 hour shift
- Organisational skills
Quick apply

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Customer Recovery Project Manager. Fire and Flood Company. Redruth, Cornwall

Richfords Fire & Flood -
Redruth

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
12 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
On-site parking

Qualifications

Driving Licence
Customer service
English
Cost control
Project management
Project management software
IT
Leadership
Communication skills
A Level
Negotiation
Time management

Full job description

Customer Recovery Project Manager

Location:Redruth, Cornwall (with support for depots in Devon, Berkshire and the Midlands)

About Richfords Fire and Flood
At Richfords, we’re on a mission to Give People Their Lives Back after unexpected property damage caused by fire or flood. Based in Redruth, Cornwall, we’re a trusted, values-driven team delivering specialist restoration services across the UK. We’re looking for someone who shares our passion for making a difference and thrives on turning challenging situations into positive outcomes.

Our work is very important to our customers suffering as a result of fire or flood events. Their normal life is put on hold and we focus on "giving you your life back" and as soon as possible.

We are a values based Company. Of all our values, being "Responsive" is the leading one and the value that will most shape your experience of working with us. It is essential that anyone joining us strongly connects with this need to be Responsive. There are no roles in the company that are not impacted by this aspect of "the work". This is an inescapable reality. We are a 24 hour response Company with fire and flood damage events occurring at any time and can impact us outside 'normal' working hours of 9-5.

The Role: A Dynamic Opportunity for a Customer-Focused Leader
Step into a fast-paced, rewarding role where no two days are the same. As a Customer Recovery Project Manager, you’ll take ownership of new insurance claims from start to finish, guiding customers and stakeholders through the restoration process with confidence and care. This isn’t just about managing tasks—it’s about building relationships, solving problems, and making smart decisions under pressure to deliver exceptional results.

What You’ll Do:

Take the lead on new claims, acting as the key point of contact for customers (from busy professionals to vulnerable individuals), insurers, loss adjusters, and technical teams.
Quickly assess customer needs and interpret complex information—like building damage reports and insurance policies—to shape effective restoration plans.
Collaborate with our on-site teams to define scopes of work that prevent further damage, reduce claim costs, and exceed expectations.
Adapt to shifting priorities or insurer decisions, keeping projects on track and within budget.
Drive successful outcomes by monitoring progress, coordinating site visits, and ensuring clear, professional communication with all parties.

Who We’re Looking For:

A natural relationship-builder who enjoys working with diverse clients—including celebrities, business leaders and home owners—and professional stakeholders like insurers, loss adjusters and brokers.
Someone decisive and confident, able to interpret technical details (e.g., building structures, insurance terms) and act fast in a changing environment.
A proactive problem-solver who thrives on delivering top-notch customer service, not just processing paperwork.
A team player with strong communication skills—great at listening, negotiating, and lifting spirits on tough days.
Tech-savvy and eager to use tools to streamline your work and achieve results.
You naturally embody Richfords’ core values:Responsiveness, Expertise, Professionalism, Togetherness, and Innovation.

What You’ll Love About This Job:

The satisfaction of helping people recover from disaster and seeing the impact of your work.
A supportive, values-led team that appreciates your initiative and celebrates success.
The chance to grow your skills in a unique, fast-moving industry.

Ready to Make a Difference?
If you’re excited by the idea of leading projects that restore lives, building strong professional relationships, and tackling complex challenges head-on, this role could be your perfect fit.

Richfords Ltd will use the personal data submitted in your application solely to assess your suitability for this role, in accordance with UK GDPR and the Data Protection Act 2018. Applications are received via Indeed, who act as a separate data controller — please refer to Indeed's Privacy Policy for details of how they process your data. Unsuccessful applications will be retained securely for up to 6 months and then permanently deleted. To exercise your data rights or for further information, please contact us via [email protected]

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

Redruth TR15 3QY: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (required)

Experience:

Project management: 2 years (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in leedstown, con

Customer Recovery Project Manager. Fire and Flood Company. Redruth, Cornwall

Hotel Receptionist/Administrator

Hotel Receptionist - Weekends

Wellbeing Adviser

Contracts Manager

Spa Therapist

Recruitment Consultant (Contract)

RBC Brewin Dolphin - Wealth Manager (Wealth Planner / Financial Planner)

Car Park Attendant - Cornwall

Food Service Auditor, Truro (Independent Contractor)

Window and Doors Surveyor

Curtains and Blinds Consultant

Funeral Arranger / Administrator

School Catering Assistant

Catering Assistant

Retail Regional Security Officer

Area Security Officer

Carland Cross - Wind Turbine Technician

Catering Assistant

Rapid Response Cleaner

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