Customer specialist Work, Jobs in Leek, Sts (with Salaries)

Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
14d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
Property Portfolio Manager
Broad Oak Properties —Cheadle
- Full-time
- Communication skills
- Negotiation
- Free parking
Quick apply
9d
Customer Assistant
Lidl —Stoke-on-Trent
- £13.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
Reprographics Artworker
Swanline Group —Stone
- £30,000 - £35,000 a year
- Full-time
- CAD
- Organisational skills
- In-person
Quick apply
7d
Warehouse Operative Twilight
Evri —Crewe
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Sales Project Coordinator
Benx —Stoke-on-Trent
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
8d
Delivery Team Trainer
Evri —Stoke-on-Trent
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
2d
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Warehouse Operative Nights
Evri —Crewe
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Workshop Stores Coordinator
Fletcher Moorland —Stoke-on-Trent
- £27,000 - £32,000 a year
- Full-time
- Maintenance
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7h
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
CRM (HubSpot) & Business Systems Specialist
Speedy Freight —Knutsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- In-person
Quick apply
10d
Transport Planner
WS Transportation —Knutsford
- £35,000 a year
- Full-time
- Management
- Driving
- Organisational skills
Quick apply
9d
Business Support Administrator
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Crown Court Clerk
HM Courts & Tribunal Service —Stafford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
22h
High Net Worth Underwriter - Part Time
Together —Cheadle
- £300,000 a year
- Full-time
- Tax experience
Quick apply
7d
Rehabilitation Specialist
Nuffield Health —Newcastle-under-Lyme
- Up to £28,000 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Free parking
- Employee discount

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customer specialist jobs near leek, sts

Customer Outcomes & Complaints Lead

Leek Building Society -
Leek

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Job details

Permanent | Full-time
Up to £40,000 a year
14 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Complaint handling
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Financial services
Communication skills

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: Up to £40,000 depending on experience

Working hours: 35 hours per week, worked flexibly

Reports to: Product Operations and Customer Relations Manager

Direct Reports: Product and Proposition Director

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

The Customer Outcomes & Complaints Lead is responsible for overseeing the Societys complaints framework and supporting the delivery of good customer outcomes across savings, mortgage and customer service activities.

Acting as the subject matter expert for complaints, Consumer Duty and customer outcome testing, the role ensures regulatory requirements are met while identifying trends, root causes and conduct risks that may impact customers.

Through robust analysis, governance and management information, the postholder provides insight and constructive challenge to business areas, helping to drive continuous improvement, improve customer experience and evidence fair value and good outcomes.

Duties and Key Responsibilities

Lead the end-to-end complaints process, ensuring all complaints are managed efficiently, fairly and in line with regulatory requirements, internal policies and the Society's commitment to delivering good customer outcomes.
Maintain accurate and comprehensive complaint records, utilising the Society's case management systems to monitor progress, identify trends and support effective governance and reporting.
Act as the primary liaison with the Financial Ombudsman Service (FOS), managing referrals, coordinating investigations and ensuring that determinations, awards and recommendations are implemented effectively.
Support the implementation of lessons learned following complaint investigations.

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Essential

Strong understanding of the FCA's Consumer Duty and its application within retail financial services.
Sound knowledge of FCA complaint handling requirements and DISP rules. Understanding of Financial Ombudsman Service (FOS) processes and decision-making principles.
Knowledge of customer outcome testing, fair value assessments and customer vulnerability considerations.

Experience

Managed and resolved customer complaints within a regulated financial services environment, ensuring fair and customer-focused outcomes.
Demonstrated ability to investigate complex customer issues, gathering and assessing evidence to reach balanced and well-reasoned decisions.
Built effective relationships with senior stakeholders, providing insight, challenge and recommendations to support informed decision-making.
Applied regulatory requirements within operational processes, ensuring compliance while maintaining a strong focus on customer outcomes.

Skills & Abilities

Excellent investigative and analytical skills, with the ability to identify trends, risks and root causes from multiple sources.
Strong written communication skills, capable of producing clear, concise and customer-focused correspondence.
Ability to challenge constructively and influence stakeholders at all levels of the organisation.
Strong attention to detail and ability to make balanced, evidence-based decisions.
Excellent organisational skills with the ability to manage multiple priorities effectively.
Proficiency with Microsoft Office suite.

Other Requirements

A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

customer specialist jobs in leek, sts

Customer Outcomes & Complaints Lead

VodafoneThree - Incident Specialist

Property Portfolio Manager

Customer Assistant

Head of Ecommerce

Reprographics Artworker

Warehouse Operative Twilight

Sales Project Coordinator

Delivery Team Trainer

Customer Service Advisor

Warehouse Operative Nights

Workshop Stores Coordinator

Customer Support Advisor

CRM (HubSpot) & Business Systems Specialist

Transport Planner

Business Support Administrator

Social Value Officer

Crown Court Clerk

High Net Worth Underwriter - Part Time

Rehabilitation Specialist

I want to receive the latest job alerts for customer specialist in leek, sts

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