Customer experience manager Work, Jobs in Leek Wootton, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
7d
Stock Manager
NEXT —Leamington Spa
- From £13,472 a year
- Part-time
- Customer service
- Leadership
- Employee discount
13d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
10d
Customer Experience Manager
Sainsbury's —Coventry
- From £32,700 a year
- Management
- Leadership
- Employee discount
9d
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Sales Manager
NEXT —Leamington Spa
- From £18,481 a year
- Part-time
- Employee discount
13d
Office Manager
HWD Solutions Limited —Leamington Spa
- £30,000 - £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- Quick service & fast food restaurant
- Free parking
- Sick pay
Quick apply
1d
Sales - Sales Advisor - UK
New Look —Leamington Spa
- Part-time
- Microsoft Word
Lead Customer Experience Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
Recruitment Supervisor
Warwickshire Police —Leek Wootton
- £33,603 - £39,276 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Commissioner
Warwickshire County Council —Warwick
- £48,226 - £50,269 a year
- Full-time
- English
- Project management
- Communication skills
- Annual leave
- Employee discount
13d
Assistant General Manager
Inspired Villages —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
8d
Retail Manager -Leamington Spa
Cook Trading Limited —Leamington Spa
- £34,000 a year
- Full-time
- Leadership
- School
- Annual leave
- Employee discount
Business Development Manager
CitySprint —Warwick
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
9d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Food Manager
Sainsbury's —Warwick
- From £32,700 a year
- Management
- Leadership
- Employee discount
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
9d
Local Business Development Manager - Warwick Maxus
Allen Motor Group —Warwick
- £30,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Employee discount
- Referral programme

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customer experience manager jobs near leek wootton, war

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in leek wootton, war

Customer Experience Manager

Customer Experience Manager

Stock Manager

Senior Fleet Manager

Customer Experience Manager

Fleet Delivery Specialist

Sales Manager

Office Manager

Sales - Sales Advisor - UK

Lead Customer Experience Manager

Recruitment Supervisor

Commissioner

Assistant General Manager

Retail Manager -Leamington Spa

Business Development Manager

Ownership Experience Manager – Customer Community & Loyalty

Area Manager, Customer Fulfillment

Food Manager

Airport Station Manager

Local Business Development Manager - Warwick Maxus

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