2nd line Work, Jobs in Leicester, Eng (with Salaries)

Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £42,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
7d
Trainee Developer
NEXT —Leicester
- £27,700 - £29,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
18h
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
3d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
3d
Mainframe Academy
NEXT —Leicester
- £26,000 a year
- Full-time
- Analysis skills
- Software development
- AI
- Free parking
- Employee discount
6d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
Developer
NEXT —Leicester
- £42,124 - £48,842 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee discount
6d
Finance Project Business Analyst
NEXT —Leicester
- From £70,000 a year
- Call to connect
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Free parking
- Employee discount
14d
UIO Developer
NEXT —Leicester
- £42,100 a year
- Full-time
- Analysis skills
- Continuous improvement
- Agile
- Free parking
- Employee discount
13d
Senior Test Analyst
NEXT —Leicester
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee discount
13d
eCommerce Product Projects Assistant
NEXT —Leicester
- £31,000 - £38,000 a year
- Full-time
- Presentation skills
- AI
- Communication skills
- Free parking
- Employee discount
UX/UI Designer
NEXT —Leicester
- £44,000 - £55,000 a year
- Call to connect
- Communication skills
- Free parking
- Employee discount
13d
Developer / Senior Developer
NEXT —Leicester
- £40,800 - £53,800 a year
- Full-time
- Azure
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
19h
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
3d
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Analysis skills
- Mentoring
- Free parking
- Employee discount

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Support Engineer 2nd Line

Academia Group
Leicester

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Charity and third-sector experience
Client engagement
Incident queue management
LAN
Ticket management
Microsoft Exchange
Network infrastructure
Remote access software
Ticket management systems
Customer support
Customer interaction
Communication skills
Microsoft Azure
Remote diagnostics
Help desk

Full job description

Support Engineer, 2nd Line
Location: Field-based in the East Midlands
Type: Full-time

About the role:

The Support Engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates.

The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who deliver projects and change, and our IT Security team, who focus on ensuring clients data and networks are secure.

The role is highly customer facing, engineers will have direct engagements with clients through onsite support, remote support, walk-ins, telephone and email. All issues and service requests are raised through a ticketing system and the engineer is responsible for managing and prioritizing their own tickets and workload, while also ensuring they are adhering to the SLA response and resolution deadlines.

Responsibilities:

The Support Engineer role is the front line of Academia, you will represent the business through daily face to face communication with clients. You will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service.

You will be responsible for onsite service desk support and field engineer services to our East Midlands based clients:

Resolving onsite IT malfunctions
Managed service desk support onsite & remotely

Technical Skills:

The Support Engineer must have strong technical skills with a good ability to fault find and problem solve under pressure, potentially on client sites.

A minimum of two years’ experience in a similar role
Strong working knowledge of Office 365 both on premise and cloud
Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
Working knowledge of Microsoft Azure including Remote Desktop Services
Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc.
Experience working as an onsite IT Field Engineer

Personal Skills:

Exceptional communication is at the heart of this role. Client facing customer service skills, both inside and outside of the company, is essential to instil trust in clients
Can do’ positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently.
Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations
Experience working for the Not For Profit sector an advantage

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Free Will Writing service
And more!

Quick apply

Refine Your Search

2nd line jobs in leicester, eng

Support Engineer 2nd Line

2nd Line Desktop Support Technician

IT Service Delivery Manager

Trainee Developer

Security Pen Tester

IT Apprentice

Associate Field Services Technician, IT

2nd Line Technical Analyst

Mainframe Academy

IT Support Assistant

Developer

Finance Project Business Analyst

UIO Developer

Senior Test Analyst

eCommerce Product Projects Assistant

UX/UI Designer

Developer / Senior Developer

IT Support Apprentice

Senior 1st Line Support

Senior Security Analyst

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