Channel sales administrator Work, Jobs in Leicester, Eng (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
4d
Customer Service/Sales Administrator
Evergreens UK —Oakham
- From £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
Managed Service Analyst / Senior Salesforce Admin
AspireCRM —Derby
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Marketing
- Customer service
Quick apply
13d
T Desk Assistant
Otis —Leicester
- Full-time
21h
System Admin (Customer Service Tools)
RS —Corby
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
7d

More jobs to discover

Find similar jobs that you might be interested in.

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
Confident telephone manner and experience dealing with customers or clients by phone. Ø Support initial complaint investigations by gathering client information…
£24,000 - £26,000 a year
Quick apply
4d
Office Administrator
Element Logic —Leicester
By viewing the warehouse as a complete ecosystem, we deliver end‑to‑end solutions, from consulting and design to intelligent software and lifecycle support,…
4d

I want to receive the latest job alerts for channel sales administrator in leicester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

channel sales administrator jobs near leicester, eng

Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
4 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

channel sales administrator jobs in leicester, eng

Complaints Administrator

Customer Service/Sales Administrator

Managed Service Analyst / Senior Salesforce Admin

T Desk Assistant

System Admin (Customer Service Tools)

More jobs to discover

I want to receive the latest job alerts for channel sales administrator in leicester, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected