Customer success specialist Work, Jobs in Leicester, Eng (with Salaries)

Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
14d
Customer Service Specialist (Export Solutions)
RS —Corby
- Hybrid work
- Continuous improvement
- Communication skills
2h
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Analytics
- Annual leave
Technical Specialist - Customer Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Annual leave
Sales Advisor
FlooringSuperstore.com —Leicester
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
4d
Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Microsoft Word
- Computer literacy
- Maths
- Work from home
- Employee discount
Quality and Compliance Specialist
Cromwell —Leicester
- Full-time
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Subsidence Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
14d
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
4d
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- Computer literacy
- Computer skills
- In-person
- Employee assistance programme
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
10d
Customs Specialist Nights
XPO Logistics —Crick
- £27,500 - £35,000 a year
- Night shift
- Continuous improvement
- Data entry
- Communication skills
- Employee discount
Quick apply
9d
Sales Support Specialist
Topps Tiles —Leicester
- CRM software
- Business development
- Communication skills
- Free parking
- Employee discount
3d
Commercial Specialist
Cromwell —Leicester
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Desk Adjuster - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Annual leave
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
Contact Centre Leader - Home
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Customer service
- Annual leave
14d

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Specialist Customer Service Advisor

Cromwell -
Leicester

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

CRM software
Client engagement
ERP software
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Specialist Customer Service Advisor, you'll provide expert support to some of our largest and most complex customer accounts. Taking ownership of the customer journey from enquiry through to resolution, you'll build trusted relationships while delivering commercially balanced solutions that exceed expectations.

Working across Sales, Supply Chain, Branch Operations and Suppliers, you'll resolve complex enquiries, manage escalations and help shape improvements that enhance the customer experience. This is an exciting opportunity for an experienced customer service professional looking to take the next step in their career.

Some of your key responsibilities:

Manage complex customer enquiries, quotations, orders and escalations.
Build long-term relationships with strategic customers.
Deliver commercially balanced solutions while maintaining excellent service.
Work collaboratively across multiple business functions to resolve customer issues.
Identify opportunities for service improvement and digital adoption.
Share expertise and best practice with colleagues across the team.

What do I need to be successful in this role?

Proven experience within a customer service environment.
Experience managing complex customer issues or escalations.
Excellent communication and relationship-building skills.
Strong commercial awareness and problem-solving ability.
High attention to detail with excellent organisational skills.
Confidence using Microsoft Office, CRM and ERP systems.

What’s in it for you?

A competitive salary alongside inclusion into our Company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need some extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Leicester (Head Office)

65 Chartwell Drive, Wigston, Leics, UK, LE18 2FS

Location:

Leicester (Head Office)
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

customer success specialist jobs in leicester, eng

Specialist Customer Service Advisor

Operations Manager

Contact Centre Leader - Complaints

Customer Service Specialist (Export Solutions)

Claims Commercial Manager - Third Party

Technical Specialist - Customer Claims

Sales Advisor

Cruise Travel Expert

Quality and Compliance Specialist

Subsidence Claims Handler

Senior Complaints Operations Leader

Client Experience Advisor

Customer Success Manager

Customs Specialist Nights

Sales Support Specialist

Commercial Specialist

Desk Adjuster - Home Claims

Administrator

Powered Access Customer Support Engineer

Contact Centre Leader - Home