Customer support representative Work, Jobs in Leicester, Eng (with Salaries)

Staff Manager
First Bus —Leicester
- Full-time
- Supervising experience
- Computer skills
- Employee assistance programme
- Employee discount
1d
Relief Pharmacist
Well Pharmacy —Leicester
- Up to £26 an hour
- Part-time
- Management
- Travel
- Employee discount
Area Sales Representative
Travis Perkins —Corby
- Weekend availability
- Employee discount
Supervisor
TC Facilities Management —Lutterworth
- £15 an hour
Supervisor
TCFM —Lutterworth
- £15 an hour
- Weekend availability
Quick apply
Resource Business Partner
East Midlands Railway —Derby
- £47,197 a year
- Management
- Computer literacy
- Leadership
- Employee discount
3d
Head of IDNO Operations
E.ON Energy Solutions Ltd —Derby
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Leadership
7d
Sales Assistant | Customer Service Advisor | Immediate Start
The Limitless Organisation —Leicester
- £500 - £900 a week
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Panel Beater
T. C. Harrison Group —Burton-On-Trent
- Free parking
- Store discount
Car Sales Executive
T. C. Harrison Group —Derby
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
- Store discount
Used Car Sales Executive
T. C. Harrison Group —Derby
- Sales
- Customer service
- Retail sales
- Free parking
- Store discount
Deputy Safety Officer
Nottingham Forest Football Club —Nottingham
- Full-time
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Senior Planner
Siemens —Derby
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Sales Centre Representative
Leicester City Football Club Ltd. —Leicester
- Weekend availability
- Sales
- Customer service
- Microsoft Office
- Free parking
- Annual leave
14d
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Internal Account Manager
Account Managment —Nottingham
- Full-time
- ERP systems
- Business development
- Contracts
- Free parking
Quick apply
Graduate Sales Engineer
Xylem —Nottingham
- Full-time
- Sales
- Customer service
- Master's degree
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Support Representative
Vectare Limited —Loughborough
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Solar Sales Representative
Emerald Green Energy Ltd —Leicester
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Flexitime
- Referral programme
Quick apply
1d

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Staff Manager

First Bus -
Leicester

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Supervising experience
Computer skills

Full job description

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for a Staff Manager to join our Leicester depot on a full-time permanent basis.

The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.

You will engage front line colleagues though effective communication, active listening and recognition Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.

Key Responsibilities

Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements
Manage driver performance and carry out job chats
Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture
Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records
Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience •
Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators •
Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues
Liaise with external stakeholders and attend relevant meetings to improve service performance
Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems
Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
Deliver agreed performance improvement plans and operational costs within budget
Comply with requisition to pay procedures and delegated authorities
Ensure an effective working relationship with recognised trade union representatives and officials
Other duties commensurate with the role as may be deemed appropriate by the line manager

Skills/Experience

Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
Excellent computer skills
Professional knowledge of Road Traffic Act and Employment legislation
Ability to lead and inspire people to seek and follow operational best practice.
Knowledge of employment legislation
Excellent planning and prioritising skills
Self-motivated with a positive approach to change
Excellent customer focus

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Apply Now

Refine Your Search

customer support representative jobs in leicester, eng

Staff Manager

Relief Pharmacist

Area Sales Representative

Supervisor

Supervisor

Resource Business Partner

Head of IDNO Operations

Sales Assistant | Customer Service Advisor | Immediate Start

Panel Beater

Car Sales Executive

Used Car Sales Executive

Deputy Safety Officer

Senior Planner

Sales Centre Representative

Customer Service Representative

Internal Account Manager

Graduate Sales Engineer

Customer Care Representative - English Speaker

Customer Support Representative

Solar Sales Representative

I want to receive the latest job alerts for customer support representative in leicester, eng

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