1st line support Work, Jobs in Leith, Edh (with Salaries)

Customer Experience Team Member
ATG Entertainment Limited —Edinburgh
- £12.71 - £13.01 an hour
- Weekend availability
- Sales
- Customer service
- Cash handling
10d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
12d
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Voter Engagement Support Officer
The Electoral Commission —Edinburgh
- £29,224 - £30,198 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Flexible schedule
11h
Caseworker/Admin Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £25,085 - £32,497 a year
- Hybrid work
- Travel
4d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Biodiversity Officer
East Lothian Council —Tranent
- £22.76 - £25.36 an hour
- Temporary
- Hybrid work
- In-person
- Work from home
3d
Data Centre Technician
Line Management Group Ltd —Edinburgh
- £26,000 - £33,000 a year
- Full-time
- First Aid Certification
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
Regional Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £29,335 - £36,012 a year
- Full-time
- Travel
- IT
4d
Access Officer - Countryside Services
East Lothian Council —Tranent
- £22.76 - £25.36 an hour
- Temporary
- Hybrid work
- Travel
- In-person
- Work from home
3d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
14d
Senior Regulation and Campaigning Officer Scotland
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
4d
Senior Legislation, Strategy and Coordination Adviser
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Senior research Officer
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Presentation skills
- Annual leave
- Flexible schedule
12d
Site Manager
Cameron Drywall Contractors Ltd —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
Quick apply
Project Manager - Growth & Sustainability
East Lothian Council —Haddington
- £40.40 - £45.51 an hour
- Call to connect
- Hybrid work
- In-person
- Work from home
3d
Teacher of Computing or Creative Digital Industries - Dunbar Grammar School
East Lothian Council —Dunbar
- £36,159 - £54,453 a year
- Call to connect
- School
- Teaching
10d

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Customer Experience Team Member

ATG Entertainment Limited -
Edinburgh

Apply Now

Job details

£12.71 - £13.01 an hour
10 days ago

Qualifications

Personal upselling recommendations
Sales
Customer service
Ticket sales
Greeting and seating guests
Customer interaction
Cash handling

Full job description

Salary

BECTU £12.71 ATG £13.01
Hours

0
Type

Casual
Closing Date

24-08-2026 at 23:59
Location

Edinburgh Playhouse, 18-22 Greenside Place
Edinburgh
Midlothian
EH1 3AA
- No Files

Customer Experience Team Member

Part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers and Supervisors on shift.

You will work alongside Security and Box Office Staff at the entrance to the venues, some of your tasks may overlap and we always work together to ensure the customers experience is the best it can be.

This is a varied role which involves working in all areas of Front of House including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and Merchandise, selling ice cream and programmes in the auditorium, and showing people to their seats.

Evening and weekend availability is essential for this role. You will need to be available on either the 1st September 13:30-17:30 or 3rd September 17:30-20:30 for a recruitment event.

Please note, your role may involve working with children or vulnerable people.

Key responsibilities

Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
Know and understand our sales targets and to work to exceed them.
Ensure the accurate and safe handling of cash and stock in line with company procedures.
Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
Proactively identify tasks which need to be done and take responsibility for completing them.

Your skills, qualities, and experience.

If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

The essential criteria of a great member of the team are:

Understand the impact of the role on the customer experience and its importance to the company.
Have a great work ethic and care about quality.
Be observant and focussed on the customer.
Relate well to others.
Communicate effectively.
Be proactive, decisive and get things done.
Think creatively.
Have ambition and drive.
Have a flair for sales.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamism)
CONNECT through every act (with collaboration and kindness)
DARE to do different (with curiosity and courage)
PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.

Closing Date

24-08-2026 at 23:59

Apply Now

Refine Your Search

1st line support jobs in leith, edh

Customer Experience Team Member

Mobility Support Specialist

IT Service Desk Analyst - Edinburgh

Customer Service Helpdesk Assistant

Technical Engineer-2nd Line

Voter Engagement Support Officer

Caseworker/Admin Assistant for Maree Todd MSP

IT Field Engineer - Scotland

Biodiversity Officer

Data Centre Technician

Regional Assistant for Maree Todd MSP

Access Officer - Countryside Services

L1 Service Desk Team Leader

Senior Product Manager

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Senior Legislation, Strategy and Coordination Adviser

Senior research Officer

Site Manager

Project Manager - Growth & Sustainability

Teacher of Computing or Creative Digital Industries - Dunbar Grammar School

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