Head of customer service Work, Jobs in Lennoxtown, Stg (with Salaries)

Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
14d
Head of Complaints & Quality
M&G plc —Stirling
- Full-time
- Military
- Analysis skills
- Continuous improvement
- Annual leave
Learning & Development Coordinator
GAP Group —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
Delivery Driver - Van, Fuel, Insurance Provided
Simba Courier Logistics Ltd —Paisley
- £643.50 - £922.20 a week
- Weekend availability
- Heavy lifting
- Customer service
- Driving
- Free parking
- Paid training
Quick apply
Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
6d
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Administrator One Stop Shop - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
- Employee discount
Service Delivery Scheduler - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Overtime
- Annual leave
- Employee assistance programme
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Telemarketing Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Annual leave
- Employee discount
7d
Business Continuity & Facilities Operations Manager
HM Revenue and Customs —Glasgow
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Work from home
8d
Analyst OTC Hotel Accounting (UK Team)
Hilton —Glasgow
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Senior HR Business Partner
University of Stirling —Stirling
- Full-time
- Management
- University
- No degree
Material Buyer/Planner
Henry Technologies —Hillington
- Up to £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
- Sick pay
Quick apply
7d
Customer Service Representative - Backshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468 a year
- Overtime
- Customer service
- Employee discount
7d
One Stop Shop Operator FTC - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,969 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
- Employee discount
Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills

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head of customer service jobs near lennoxtown, stg

Helpdesk Supervisor - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£33,212.48 a year
14 days ago

Qualifications

Management
Customer service
Disaster recovery
Communication skills
Time management
Help desk

Full job description

Job Title: Helpdesk Supervisor

Location: Glasgow Head Office

Contract: Permanent

Working hours: 37 5 hours per week | 5/7 shift pattern

On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary

Salary: £33,212 48 per annum

Job Purpose:

The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders The role will be responsible to lead a team of Team Leaders This includes all day-to-day aspects of the HD Delivering all SLAs through effective people management

The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care

Key Responsibilities:

People

Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs
Conduct monthly 121 with Helpdesk Team Leaders
Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth
Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings
Manage any underperformance within the team through our agreed processes
Reward and recognise outstanding performance, using our agreed recognition tools
Ensure company policies and practises (e g , discipline and grievance, absence management, performance management, etc ) are implemented consistently across your team
Ensure LTO is kept at SLA < 25%

Performance

Achieve all customer Service Level Agreement levels
Ensure that quality standards target is achieved, provide feedback and SMART lead objectives
Achieve the City standard employee engagement target
Deliver quality standards, review trend analysis, and implement change to succeed
Deliver customer service levels agreements through delivering customer excellence

Process

Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department
Identify training needs, develop, and deliver training materials to maximise potential and performance within the team
Implement Disaster Recovery Processes for all function of Helpdesk

Knowledge, Skills and Abilities:

Previous experience of planning staffing rotations, optimisation of staff based on call profile
Understanding of call quality models is essential
Working knowledge of Microsoft packages, ability to analysis & present data
Strong communication skills, both written and verbal required
Strong PC skills, able to effectively communicate in, both written and verbal
Ability to have excellent time management and work on own initiative
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system
Previous experience of leading a helpdesk team is essential
Previous experience of working within fast-moving customer service environment would be advantageous
Effective problem-solving and decision-making
Highly flexible and self-starting

Apply Now

Refine Your Search

head of customer service jobs in lennoxtown, stg

Helpdesk Supervisor - Glasgow Head Office

Head of Complaints & Quality

Learning & Development Coordinator

Delivery Driver - Van, Fuel, Insurance Provided

Customer Experience and Insight Manager

Service Desk Team Leader - Glasgow Head Office

Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow

CRM - Senior CRM & Loyalty Manager

Administrator One Stop Shop - Glasgow Head Office

Service Delivery Scheduler - Glasgow

Incident Customer Service Operator - Glasgow

Telemarketing Executive - Glasgow

Business Continuity & Facilities Operations Manager

Analyst OTC Hotel Accounting (UK Team)

Senior HR Business Partner

Material Buyer/Planner

Customer Service Representative - Backshift - Glasgow

One Stop Shop Operator FTC - Glasgow Head Office

Central - Central Merchandiser

Customer Hire & Sales Coordinator

I want to receive the latest job alerts for head of customer service in lennoxtown, stg

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