Customer service team lead Work, Jobs in Lichfield, Sts (with Salaries)

Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
8d
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
5d
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
3d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
New Business Sales / Lead Generator
LOBO Systems Ltd —Derby
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Phone etiquette
- Free parking
- Annual leave
Quick apply
2d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
4d
Customer Development Team Lead
Cox Automotive —Stafford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
11d
Lead Online Manager
Sainsbury's —Sutton Coldfield
- £36,250 a year
- Management
- Leadership
- Employee discount
2d
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
4d
Business Development/Lead Generation - Telesales
Probrand Ltd —Birmingham
- £28,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Administration Team Leader (Radiology)
Nuffield Health —Derby
- Up to £30,750 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
12d
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee assistance programme

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customer service team lead jobs near lichfield, sts

Customer & Sales Support Team Leader

Keystone Group -
Swadlincote

Apply Now

Job details

Full-time
8 days ago

Qualifications

CRM software
Sales support
Microsoft Excel
Customer service
Microsoft Office
Continuous improvement
Organisational skills
Relationship management
IT
Leadership
Communication skills

Full job description

Join Keystone Lintels!

At Keystone Lintels, we're proud to be the UK's leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. As our business continues to grow, we're looking for an experienced and motivated Customer & Sales Support Team Leader to help drive performance, develop our people, and ensure we continue to provide an outstanding customer experience.

If you're passionate about leading teams, improving processes, and putting customers first, we'd love to hear from you.

The Role

As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets.

This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.

Key Responsibilities

Support the Customer & Sales Support Manager with the daily management and development of the Customer Support and Sales Support teams.
Lead, coach and develop team members through inductions, ongoing training and performance support.
Promote and champion a positive Health & Safety culture, ensuring all team members understand and follow company procedures.
Monitor the quality and accuracy of leads logged within Keylink.
Ensure lead, quotation and customer data is recorded accurately and within agreed timescales.
Manage customer enquiries, ensuring prompt, professional and effective resolution.
Foster a customer-first culture, delivering exceptional service to both internal and external customers.
Coordinate requests and communication between internal departments and external sales teams.
Produce reports for key customers and senior management.
Support the Sales Support Manager with departmental administration and reporting.
Maintain effective communication across departments to ensure seamless customer service.
Provide cover across team functions when required.
In the absence of the Customer & Sales Support Manager, oversee team performance and day-to-day operations.
Ensure departmental objectives align with wider regional and company goals.
Undertake any other duties appropriate to the role and within your capability.

About You

We're looking for someone who brings:

Previous experience in a Team Leader or Supervisory role within Customer Service, Sales Support or a similar environment.
Excellent leadership, coaching and people development skills.
Outstanding customer service and relationship management abilities.
Strong organisational skills with excellent attention to detail.
Confidence managing workloads, priorities and deadlines in a fast-paced environment.
Excellent communication skills with the ability to build effective relationships across departments.
Experience using CRM systems.
IT skills, including Microsoft Office, particularly Excel.
A proactive approach with excellent problem-solving and decision-making skills.
A commitment to continuous improvement and delivering high-quality results.

If you're ready to take the next step in your leadership career and help shape an exceptional customer and sales support function, we'd love to hear from you.

Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.

Why join us? Click here to find out more.

Apply Now

Refine Your Search

customer service team lead jobs in lichfield, sts

Customer & Sales Support Team Leader

Admin Team Leader - Maternity Cover

Complaints Experience & Journey Lead

Programme Delivery Lead

Lead Customer Experience Manager

New Business Sales / Lead Generator

Admin Team Leader

Helpdesk Team Leader

Customer Development Team Lead

Lead Online Manager

Solution Lead - Cloud & AI

Tyre Solutions Lead

Customer Services Team Manager

Business Development/Lead Generation - Telesales

BCAL Operations Team Leader (Specialist Logistics)

Team Leader

AI Adoption & Innovation Lead

LGV Team Manager

Administration Team Leader (Radiology)

Senior F&B Lead- NEC Exhibitions

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