Senior office manager Work, Jobs in Lichfield, Sts (with Salaries)

Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Customer & Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
7h
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
6d
Deputy Director - People & Inclusion - 35969
Environment Agency —Birmingham
- £81,000 a year
- Full-time
- Presentation skills
- Human resources
- HTML
- Flexible schedule
7d
Facilities Lead
Newell Brands —Lichfield
- Full-time
- Remote
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
Senior Project Manager
March —Burton-On-Trent
- £0.01 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Group Finance Business Partner
Mortgage Advice Bureau —Derby
- Up to £70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
7d
Human Resources Business Partner
CareTech Group —Wolverhampton
- £50,000 - £55,000 a year
- Full-time
- Driving
- Travel
- Human resources
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
14d
Head of Operations - Fire
Total Fire Safety —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
- Annual leave
Quick apply
HR Business partner
Keys Group —Halesowen
- Up to £55,000 a year
- Travel
- Human resources
Quick apply
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
Facilities and Office Manager
Midland Building Products —West Bromwich
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Account Manager
Close Brothers —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
12d
People Development & Engagement Manager
Consumer Council for Water —Birmingham
- £50,478 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
12d
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
4d
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Annual leave
- Work from home
7d

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Customer & Sales Support Team Leader

Keystone Group -
Swadlincote

Apply Now

Job details

Full-time

Qualifications

CRM software
Sales support
Microsoft Excel
Customer service
Microsoft Office
Continuous improvement
Organisational skills
Relationship management
IT
Leadership
Communication skills

Full job description

Join Keystone Lintels!

At Keystone Lintels, we're proud to be the UK's leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. As our business continues to grow, we're looking for an experienced and motivated Customer & Sales Support Team Leader to help drive performance, develop our people, and ensure we continue to provide an outstanding customer experience.

If you're passionate about leading teams, improving processes, and putting customers first, we'd love to hear from you.

The Role

As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets.

This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.

Key Responsibilities

Support the Customer & Sales Support Manager with the daily management and development of the Customer Support and Sales Support teams.
Lead, coach and develop team members through inductions, ongoing training and performance support.
Promote and champion a positive Health & Safety culture, ensuring all team members understand and follow company procedures.
Monitor the quality and accuracy of leads logged within Keylink.
Ensure lead, quotation and customer data is recorded accurately and within agreed timescales.
Manage customer enquiries, ensuring prompt, professional and effective resolution.
Foster a customer-first culture, delivering exceptional service to both internal and external customers.
Coordinate requests and communication between internal departments and external sales teams.
Produce reports for key customers and senior management.
Support the Sales Support Manager with departmental administration and reporting.
Maintain effective communication across departments to ensure seamless customer service.
Provide cover across team functions when required.
In the absence of the Customer & Sales Support Manager, oversee team performance and day-to-day operations.
Ensure departmental objectives align with wider regional and company goals.
Undertake any other duties appropriate to the role and within your capability.

About You

We're looking for someone who brings:

Previous experience in a Team Leader or Supervisory role within Customer Service, Sales Support or a similar environment.
Excellent leadership, coaching and people development skills.
Outstanding customer service and relationship management abilities.
Strong organisational skills with excellent attention to detail.
Confidence managing workloads, priorities and deadlines in a fast-paced environment.
Excellent communication skills with the ability to build effective relationships across departments.
Experience using CRM systems.
IT skills, including Microsoft Office, particularly Excel.
A proactive approach with excellent problem-solving and decision-making skills.
A commitment to continuous improvement and delivering high-quality results.

If you're ready to take the next step in your leadership career and help shape an exceptional customer and sales support function, we'd love to hear from you.

Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.

Why join us? Click here to find out more.

Apply Now

Refine Your Search

senior office manager jobs in lichfield, sts

Customer & Sales Support Team Leader

Customer & Sales Support Team Leader

Event Operations Manager

Deputy Director - People & Inclusion - 35969

Facilities Lead

Senior Project Manager

Group Finance Business Partner

Business Development Manager (Civil Engineering)

Head of Project Management Office (PMO)

Human Resources Business Partner

Head of New Business

Sales Office Manager

Head of Operations - Fire

HR Business partner

Senior Fleet Manager

Facilities and Office Manager

Senior Account Manager

People Development & Engagement Manager

Customer Service Manager

Head of Business Relationship Management

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