Regional head Work, Jobs in Lightwater, Sry (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Transportation
Hillingdon Council —Uxbridge
- £76,639 - £83,865 a year
- Communication skills
- School
- Negotiation
- Free parking
- Employee discount
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Travel
- In-person
- Employee assistance programme
Quick apply
9d
B2B Acceptance Regional Head - Europe
Visa Europe Limited —London
- Business development
- Analysis skills
- Travel
Education & Quality Lead
M:Tech Education —Guildford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Classroom experience
Quick apply
5d
Regional Head of Services Delivery – Europe
Finastra —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Portfolio Planning & Resourcing Lead - Band B - Change - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £62,310 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Project management
Corporate Real Estate, Senior Consultant
Lidl —London
- £77,000 - £103,400 a year
- Full-time
- Driving
- Organisational skills
- Communication skills
- Store discount
- Employee discount
8d
Regional Building Surveyor
KwikFit —Reading
- £50,000 - £60,000 a year
- Full-time
- Maintenance
- Travel
- Annual leave
- Employee discount
Detective Inspector - Sensitive Intelligence Unit (SIU) (SEROCU)
Thames Valley Police —Reading
- Part-time
- Travel
Financial Controller - Care Division
Splendid Healthcare Head Office - Tylden House —Horsham
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- ERP systems
- Employee assistance programme
- Employee discount
2d
Senior Building Surveyor
Praxis Real Estate Management Ltd —London
- £70,000 - £85,000 a year
- Full-time
- Contracts
- Employee assistance programme
Quick apply
Buying Manager Fresh Produce
Lidl —London
- £77,000 - £88,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Store discount
- Employee discount
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
- Work from home
- Employee assistance programme
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Work from home
- Employee assistance programme
Influencer & Community Manager
Procter & Gamble —Weybridge
- Full-time
- Communication skills
- Free parking
Senior Land Manager
Environment Bank —Reading
- £45,000 - £55,000 a year
- Full-time
- Remote
- Computer literacy
- Data analysis skills
- Travel
- Annual leave
Quick apply
Operations Manager (IT, Facilities & Fleet)
Rainbow Trust Children's Charity —Leatherhead
- Up to £40,000 a year
- Microsoft Excel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
School Regional Development Chef (South East)
Chartwells —Chertsey
- £21 an hour
- Culinary experience
- Project management
- Travel
- Employee discount
Plot Conveyancer
Gateley —Guildford
- Sales
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

regional head jobs in lightwater, sry

Head Of Customer Experience

Head of Transportation

Regional Facilities Manager

B2B Acceptance Regional Head - Europe

Education & Quality Lead

Regional Head of Services Delivery – Europe

Portfolio Planning & Resourcing Lead - Band B - Change - Counter Terrorism Policing HQ

Corporate Real Estate, Senior Consultant

Regional Building Surveyor

Detective Inspector - Sensitive Intelligence Unit (SIU) (SEROCU)

Financial Controller - Care Division

Senior Building Surveyor

Buying Manager Fresh Produce

Head/Director TAM Transformation & Services, Airports

Head/Director Business Consulting

Influencer & Community Manager

Senior Land Manager

Operations Manager (IT, Facilities & Fleet)

School Regional Development Chef (South East)

Plot Conveyancer

I want to receive the latest job alerts for regional head in lightwater, sry

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