Senior customer service Work, Jobs in Lincoln, Eng (with Salaries)

Senior Customer Service Advisor
Barclays —Lincoln
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Production Team Leader
Starglaze Windows & Conservatories Limited —Lincoln
- £13.76 - £15.46 an hour
- Full-time
- Microsoft Excel
- Supervising experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
10d
Head of Tackling Homelessness
Lincolnshire YMCA —Lincoln
- £50,000 - £55,000 a year
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
TFM Contract Manager
OCS Group —Lincoln
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Subject Matter Expert
PLEXSYS —Lincoln
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
Quick apply
Senior Business Administrator (Reception & Client Services)
Nicholsons Accountants —Lincoln
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Senior Relationship Manager, Commercial Mid-Market
National Westminster Bank PLC —Lincoln
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Banking
- Annual leave
7d
Apprentice Resident Liaison Officer
Equans —Lincoln
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
Business Manager
Pentagon Motor Group —Lincoln
- Weekend availability
- Sales
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Assistant Shift Team Leader
BWSC —Brigg
- From £47,000 a year
- 12 hour shift
- Heavy lifting
- Maintenance
- Travel
- Free parking
- Annual leave
Quick apply
Healthcare Account Manager- Government & Healthcare Division
The Barcode Warehouse Ltd —Newark-on-Trent
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
Quick apply
18h
Head of Quality & Business Excellence, SGT
Siemens Energy —Lincoln
- Full-time
- Engineering
- Bachelor's degree
- Business
- Annual leave
12d
Head of Strategic Planning
Siemens Energy —Lincoln
- Full-time
- Sales
- Master's degree
- Bachelor's degree
13d
LCV Sales Manager
Pentagon Motor Group —Lincoln
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
HR / People Partner
Homelet —Lincoln
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Employee discount
Quick apply
4d
Night Supervisor
Doubletree by Hilton Lincoln —Lincoln
- £13.25 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
10d
Lettings Manager - Estate Agency
Your Move —Lincoln
- Full-time
- Customer service
- Administrative experience
- Organisational skills
3d
Head of Public Protection
Newark and Sherwood District Council —Newark-on-Trent
- £74,958 - £78,793 a year
- Full-time
- Hybrid work
- Management
- Free parking
- Annual leave
Donor Carer
NHS Blood and Transplant —Horncastle
- £25,760 - £27,476 a year
- Overtime
- Hospitality
- Customer service
- Annual leave
- Employee assistance programme
11h

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senior customer service jobs near lincoln, eng

Senior Customer Service Advisor

Barclays -
Lincoln

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Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 20/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000115821

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role requires flexibility to work across all sites, including Lincoln, Grantham, Newark, Boston, and Sleaford.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior customer service jobs in lincoln, eng

Senior Customer Service Advisor

Production Team Leader

IT Support Team Leader

Head of Tackling Homelessness

TFM Contract Manager

Operations Subject Matter Expert

Senior Business Administrator (Reception & Client Services)

Senior Relationship Manager, Commercial Mid-Market

Apprentice Resident Liaison Officer

Business Manager

Assistant Shift Team Leader

Healthcare Account Manager- Government & Healthcare Division

Head of Quality & Business Excellence, SGT

Head of Strategic Planning

LCV Sales Manager

HR / People Partner

Night Supervisor

Lettings Manager - Estate Agency

Head of Public Protection

Donor Carer

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