Client director Work, Jobs in Lingfield, Sry (with Salaries)

Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
9d
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Customer service
- Hotel
- Continuous improvement
- Employee discount
4d
Event Production Manager (Freelance)
Private Luxury Events —London
- £300 - £320 a day
- Hybrid work
- Microsoft Powerpoint
Quick apply
2d
Client Success Senior Director
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
9d
Head of Operations
EMED Group —Burgess Hill
- Full-time
- Hybrid work
- Team management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
2d
Project Manager
KLG Property Group Ltd —Elmbridge
- £300 - £350 a day
- Hybrid work
- Quality control
- Travel
- Contracts
Quick apply
8d
Head of Strategic People Partnering
Civil Aviation Authority —Gatwick Airport
- Up to £127,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Travel
3d
Senior Programme Managers Full Time, UK, USA, Europe
A.T.M Strategic Management Consulting —London
- £750 - £1,000 a day
- Full-time
- Master's degree
- Business development
- Project management
Client Director
AXA UK —Royal Tunbridge Wells
- Up to £55,000 a year
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Client Success Director
Soar With Us —London
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Leadership
- Life insurance
Quick apply
4d
Sr. Director Sports Partnerships EMEA
BDA —London
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
Client Director
Collingwood Group —London
- £160,000 - £200,000 a year
- Full-time
- Hybrid work
- Budgeting
- Negotiation
Quick apply
Executive PA – Construction & Property
J K Construction (South East) Limited —Maidstone
- £30,000 - £35,000 a year
- Overtime
- Remote
- Microsoft Outlook
- Research
- Administrative experience
- Work from home
Quick apply
Client Director
AXA —Royal Tunbridge Wells
- Up to £55,000 a year
- Presentation skills
- Travel
- Communication skills
- Employee assistance programme
Director - Client Relationship Management
SS&C Technologies —London
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Associate Director - PMO Manager (Life Sciences Client)
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
Quick apply
Client Director
Journey Further —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Team management
- Travel
- AI
Quick apply
Director of Sales
Elite Hotels (Rotherwick) —Forest Row
- Full-time
- Hotel
- Business development
- Training & development
3d

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Partner Success Manager, UK

Actionstep -
London

Quick apply

Job details

Full-time
£65,000 - £75,000 a year
9 days ago

Benefits

Private dental insurance
Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Zendesk
Continuous improvement cycles oversight
Partnership building
Risk management
B2B
Relationship management
Management reporting
Multidisciplinary collaboration
SaaS
Communication skills
Analytics

Full job description

Company Overview

Actionstep is a pioneer in cloud-based Legal Practice Management software (SaaS). Headquartered in Denver, with a growing global team across the UK, US, and Australia, we empower thousands of law firms worldwide to run more profitable and efficient practices. We are fast-growing, innovative, and are deeply focused on the success of our partners and customers.

Role Overview

The Partner Success Manager, UK is a new role in this market and is responsible for the day-to-day management and engagement of Actionstep’s key partners who operate in the UK. Primary focus will be on Actionstep Certified Partners who implement our product and drive revenue into our pipelines. The role will build holistic performance-based relationships with these partners.

You will report to the Global Manager of Partner Success but work very closely with the UK Partner Director and our Global Partner Enablement / Partner Project Operations function. You will ensure and drive the health of the overall relationship with the partner by making sure they are equipped, certified and consistently delivering to our customers and joint growth goals. Escalating and leading the resolution of systemic or strategic issues will be critical whilst creating a continuously improving mindset of performance. Day to day specific implementation project issues and escalations will be dealt with by our Partner Project Operations function. You will work closely with this function to maintain visibility and overall oversight of the partners' delivery across their portfolio.

Who You Are

Compassionate yet firm: You can build deep trusted relationships with partners while holding them accountable to high standards.
Curious & analytical: You dig into data, trends, and feedback to continuously improve the partner experience and outcomes.
Principled: You earn credibility by being fair, transparent, and consistently delivering on promises.
Results-obsessed: You have a strong bias for action and a proven track record of driving measurable partner performance.
Detail-oriented: You connect the dots across certification status, CSAT, implementation velocity, and revenue impact.
Collaborative: You thrive in cross-functional environments and build strong alignment with Partnerships, Sales, Customer Success, Services, Product, and Marketing.
Cool under pressure: You remain calm and decisive during escalations or performance issues.

What You Will Do

Manage the day-to-day relationship with a portfolio of key UK partners, with a focus on quality, certification compliance, growth and customer satisfaction.
Run the regular operating rhythm with partners - touchpoints, check-ins, and reviews - within the operating model set by the partner and services leadership teams.
Maintain the Partner Scorecard for the partners you manage, tracking:
Certification compliance (100% of implementation staff fully certified)
On-time implementation delivery
Customer CSAT/NPS from partner-led projects
Actionstep Certified Partner health & risk indicators
Identify at-risk partners early and work with the UK Partner Director and Subject Matter Experts (SMEs) on intervention and escalation plans.
Support the onboarding of new UK partners and help develop mutual success plans.
Collaborate closely with the Partner Enablement / Partner Project Operations and Customer Success teams to ensure seamless hand-offs and aligned client outcomes.
Help improve partner enablement, training, and certification paths in collaboration with the Services and Enablement teams.
Identify and nurture advocacy partners for case studies, speaking opportunities, co-marketing, and references.
Share partner and delivery feedback with the wider partner and services teams to help improve the partner experience.
Provide regular reporting on partner delivery performance, risks, and opportunities to the UK Partner Director and Partner Enablement.

Key KPIs You Will Own

Certified Consulting Partner retention & growth rate
100% certification compliance across the partners you manage
CSAT/NPS from partner-delivered projects
Certified Consulting Partner Health Score (custom composite scorecard)

Requirements

What You Bring

4–6 years in partner/account management, customer success, or professional services delivery in a B2B SaaS company
Experience managing partner or client relationships directly, ideally in a delivery or implementation context
Experience working within a partner success, channel, or professional services function
Comfortable using scorecards, performance metrics, and delivery frameworks to manage third-party partners or service providers
Good commercial awareness, with an understanding of partner-sourced or influenced revenue
Strong communication, presentation, and stakeholder-management skills
Comfort working across teams and time zones in a fast-paced, changing environment
Technical aptitude and ability to speak credibly about software implementation methodologies
Based in the UK with the right to work in the UK, and willing to travel within the UK and occasionally internationally as needed

Advantages (Strongly Preferred)

Previous experience managing systems integrators, consulting partners, or implementation partners in the SaaS industry
Direct experience in the legal tech (LegalTech) or professional services automation space
Familiarity with law firm operations, client accounting, or legal practice management workflows
Hands-on experience with partnership tools such as Planhat, LearnUpon, Salesforce PRM, or similar
Experience with tools like Asana and support platforms (Zendesk, Freshdesk)

If you enjoy building strong partner relationships and driving successful project delivery, this is a great opportunity to make an immediate impact at a high-growth global SaaS company.

Actionstep is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

WHAT WE OFFER

£65000-£75000 base salary
Flexible, remote-first working
Unlimited leave
Optional London offices in WeWork
Pension contributions
Private medical insurance
Dental insurance
Life insurance

READY?

If you have read this and you are thinking “this is for me” - we want to hear from you. Apply below, or get in touch directly if you have questions. We keep our process straightforward.

Quick apply

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