Customer insights Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Representatives (Liverpool) - 10th August Start
Capita —Liverpool
- £25,155 a year
- Full-time
- Customer service
- Employee discount
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
12d
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Customer Experience Lead
Novus - Strategy & Consulting —Ellesmere Port
- £50,000 - £70,000 a year
- Full-time
- In-person
Quick apply
1d
Senior Customer Voice Officer
Cobalt Housing —Liverpool
- £42,723.20 a year
- Full-time
- Preschool
- Communication skills
- Gym membership
- Sick pay
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Funded Customer Associate
Flourish —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Mentoring
- Annual leave
- Employee assistance programme
5d
Marketing Content and Social Media Executive
WorkNest People —Chester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Human resources
- Marketing
9d
Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
1d
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Marketing Manager
PlantSea Ltd —Liverpool
- £35,000 - £45,000 a year
- Full-time
- IT
- In-person
- Marketing
- Employee stock purchase plan
- Sick pay
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Retail Assistant (Athlete) - TEMP - PT - Cheshire Oaks
Nike —Ellesmere Port
- Overtime
- Sales
- Customer service
- Communication skills
- Employee discount
8d
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Brand Ambassador
REL Field Marketing —Maghull
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- IT
- Employee discount
- Life insurance
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
8d
Customer Communications Executive (Fixed-term Contract)
System C —Liverpool
- Communication skills

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customer insights jobs near liverpool, eng

Customer Service Representatives (Liverpool) - 10th August Start

Capita -
Liverpool

Apply Now

Job details

Full-time
£25,155 a year

Benefits

Company pension
Employee discount

Qualifications

Pension
Customer service

Full job description

Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.

Our Pensions team handles incoming calls from a wide range of members and their beneficiaries, supporting them with queries relating to their pensions. You’ll be joining a knowledgeable and supportive team, where no two days are the same - you’ll be involved in a variety of calls, so it’s never a boring day!

This is an office-based role in central Liverpool, working 37.5 hours per week, Monday to Friday. Shifts fall between 8am and 6pm, with no evenings or weekends, and a salary of £25,155. Start date will be 10th August 2026

If you enjoy helping others and have experience working in a call centre or customer-facing environment, this could be a great opportunity for you!

Job title:

Customer Service Representatives (Liverpool) - 10th August Start

Job Description:

Start date: 10th August 2026

Location: Liverpool

Salary: £25,155 per annum

What you’ll be doing:

Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ALL ESSENTIAL AND BE EVIDENT ON YOUR CV):

Previous customer service experience, either within a high-volume contact centre environment or in a face-to-face setting, with confidence in handling a high volume of interactions and working comfortably in a contact centre role.
Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
Great passion for customer service with the ability to resolve queries quickly and efficiently.
Excellent attention to detail, with the ability to prioritise and use your initiative.
Knowledge and experience of pensions (advantageous but NOT essential).

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 year continuous UK residency - please only apply if you have this.

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

What’s in it for you?

Starting salary £25,155 per annum
23 days' holiday (rising to 27) with the opportunity to buy additional days
Discounted insurance policies
Company matched pension
Life assurance
15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Discounts on retails, socialising, health and wellbeing, travel and technology
And much more..

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
Chester Road, Preston Brook, Runcorn, WA7 3QA
Tulketh Mill, Balcarres Road, Preston, PR2 2DY
India Mill, Bolton Road, Darwen, BB3 1AE
Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

What’s next?

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application, or your application will not move forward.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

Liverpool

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

customer insights jobs in liverpool, eng

Customer Service Representatives (Liverpool) - 10th August Start

Team Leader - Liverpool Tribunals

Service Support Team Analyst

1st line Service Desk Agent

Resident Services Associate

Customer Experience Lead

Senior Customer Voice Officer

Service Desk Analyst

Funded Customer Associate

Marketing Content and Social Media Executive

Customer Voice and Complaints Manager

Teamlead Customer Success Management

Marketing Manager

Junior Customer Success Manager

Retail Assistant (Athlete) - TEMP - PT - Cheshire Oaks

Project Coordinator

Brand Ambassador

Customer Experience Manager

Customer Success Manager

Customer Communications Executive (Fixed-term Contract)

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