Digital transformation Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Representative
MSite —Liverpool
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Associate Director Digital Transformation
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £94,356 - £108,814 a year
- Full-time
- Master's degree
11d
Operational Project Manager – Digital Transformation
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Digital and AI Customs Apprentice
QA Apprenticeships —Liverpool
- £21,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
14d
ICT Cloud Engineer
Cheshire West and Chester Council —Ellesmere Port
- Azure
- Computer Science
- No degree
1d
Data - UK
DBD International —Warrington
- Hybrid work
- Azure
- Computer Science
- SQL
6d
Software Implementation Consultant
Flaxlands Consulting Ltd —Liverpool
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
16h
Head of IT - Technology
NewPrinces Group —Liverpool
- Monday to Friday
- Computer Science
- Bachelor's degree
- Conflict management
- Annual leave
8d
Business Analyst 111 Digital Front End
Welsh Ambulance Service University NHS Trust —St. Asaph
- £40,559 - £48,841 a year
- Full-time
12d
Portfolio Manager - Digital Customer Experience
The Very Group —Liverpool
- £10,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Recruiting
- Employee discount
Quick apply
Senior Product Manager
Qonica Communications and Digital Ltd —Liverpool
- £5,443 - £7,265 a month
- Full-time
- Product management
- Mentoring
- APIs
Quick apply
15h
Head of AI Strategy
The Very Group —Liverpool
- £10,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Employee discount
Quick apply
Manager, Ticketing, Access and Hospitality Systems
Liverpool Football Club —Liverpool
- Full-time
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
12d
Product Owner – Clio Operate
Weightmans —Liverpool
- Full-time
- Analysis skills
- Continuous improvement
- Product management
Infrastructure Engineer
Cheshire West and Chester Council —Ellesmere Port
- Computer Science
- Analysis skills
- Communication skills
13d
ICT Service Desk Manager
Betsi Cadwaladr University Health Board —St. Asaph
- £50,129 - £57,365 a year
- Full-time
- University
- Continuous improvement
- Team management
- Annual leave
5d
AI Solutions Delivery Lead
NewPrinces Group —Liverpool
- AI
- Annual leave
- Life insurance
8d
Lead Delivery Manager - Agile
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Employee discount
Quick apply
IT Sales Executive
Edge Computers Limited —Chester
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
5d
Operations & Income Manager
Sahir House —Liverpool
- £44,000 a year
- Full-time
- CRM software
- Management
- Databases
- Sick pay
Quick apply
1d

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digital transformation jobs near liverpool, eng

Customer Service Representative

MSite
Liverpool

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Continuous improvement
Ticket management systems
Technical support incident logging
Organisational skills
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Application support
Incident log maintenance
Communication skills

Full job description

Liverpool
57 days ago

Job Description

As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues.

You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels.

Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing challenge and approaching obstacles as opportunities to improve outcomes, you will help support the construction industry's ongoing digital transformation while delivering a positive customer experience.

Success in this role requires strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced environment. You will work collaboratively with customers, contractors, workers, and colleagues across the business, helping to achieve together by building strong relationships and contributing to an integrated digital ecosystem. Through clear communication and effective teamwork, you will ensure seamless handovers between support teams and maintain ownership of issues through to resolution.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know.

Responsibilities

Provide first-line customer support via telephone, email, and ticketing systems, ensuring all enquiries are handled professionally and efficiently.
Triage supports tickets and route incidents, service requests, and queries to the appropriate support teams or business functions.
Assess the impact, priority, and urgency of incidents and service requests, gathering all relevant information required for effective resolution.
Maintain accurate ticket records, including detailed notes, categorisation, prioritisation, and ownership, ensuring clear handovers and escalation paths.

• Escalate incidents and requests that cannot be resolved within agreed timescales, while retaining ownership of customer communication and ticket progression. • Deliver proactive, timely, and accurate updates to customers regarding incidents, service requests, and ongoing support activities.

Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management.
Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices.
Collaborate with customers to provide guidance, support, and advice that enables effective day-to-day use of the MSite platform.
Support subcontractors and site teams in managing the operational use of MSite products and services.
Resolve customer issues wherever possible at the first point of contact, ensuring service levels are met, and customer expectations are effectively managed.
Support hardware swap-out and maintenance activities by configuring, clearing, and preparing storage components within turnstile DCM units and facial recognition readers in accordance with established processes.
Contribute to continuous service improvement by identifying recurring issues, knowledge gaps, process improvements, and opportunities to enhance customer experience.
Work collaboratively with colleagues across the business to ensure effective issue resolution, knowledge sharing, and service excellence.
Ensure compliance with company policies, procedures, and service management processes always.

Competencies

A strong commitment to delivering high-quality outcomes and positive customer experiences.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
Strong interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders.
A positive, flexible, and adaptable approach to learning and professional development.
High levels of motivation, initiative, and a collaborative team-oriented mindset.
Excellent attention to detail and strong organisational skills.
A proactive approach to taking ownership and accountability for tasks and outcomes.
The ability to follow established processes, procedures, and best practices consistently.
Resilience under pressure, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
A solution-focused mindset with strong problem-solving abilities and a willingness to go the extra mile to achieve results.

Experience

Essential

Previous experience working in a customer service environment.
Good working knowledge of the Microsoft Office suite, including Outlook, Word, and Excel.
Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
Excellent organisational skills and attention to detail.
Ability to prioritise workload and manage multiple tasks effectively.

Desirable

Previous experience supporting IT systems, software applications, or technical products.
Experience using ticketing, service desk, or case management systems.
Understanding of incident management and customer support processes.
Experience working within a fast-paced service or support environment.

Job Overview

Location
Liverpool
Hours per week
37.5

Apply Now

Refine Your Search

digital transformation jobs in liverpool, eng

Customer Service Representative

Associate Director Digital Transformation

Operational Project Manager – Digital Transformation

Digital and AI Customs Apprentice

ICT Cloud Engineer

Data - UK

Software Implementation Consultant

Head of IT - Technology

Business Analyst 111 Digital Front End

Portfolio Manager - Digital Customer Experience

Senior Product Manager

Head of AI Strategy

Manager, Ticketing, Access and Hospitality Systems

Product Owner – Clio Operate

Infrastructure Engineer

ICT Service Desk Manager

AI Solutions Delivery Lead

Lead Delivery Manager - Agile

IT Sales Executive

Operations & Income Manager

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