Head of customer experience Work, Jobs in Liverpool, Eng (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Head of Block Management
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Full-time
- Management
- Driving
- In-person
- Employee assistance programme
Quick apply
8d
Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
1d
Housing Repairs Co ordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Planning Support Services Officer
OnwardHomes —Liverpool
- £32,750 a year
- Call to connect
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
- Employee discount
1d
Internal Communications Lead
MagentaLiving —Birkenhead
- £60,000 - £65,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
3d
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Management
- Communication skills
- Employee assistance programme
Quick apply
13d
Medicals Team Leader
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
3d
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply
Liverpool Trade Activation Executive
Jubel —Liverpool
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Head of Digital Strategy
Brique Web Solutions Ltd —Liverpool
- £49,000 - £74,500 a year
- Full-time
- Project management
- In-person
- Leadership
Quick apply
4d
First Response Advisor
CEL Solicitors —Liverpool
- £23,132 a year
- Bar
- Sales
- Computer skills
- Annual leave
Quick apply
Executive Business Partner
MagentaLiving —Birkenhead
- £38,000 - £47,000 a year
- Teaching
- Free parking
- Annual leave
6d
Business Support Co-ordinator
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
- Work from home
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
6d
Executive Assistant
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
- Work from home
Account Executive (12-Month Maternity Cover - Part-time)
FRC Group —Liverpool
- £32,000 a year
- Part-time
- Sales
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

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head of customer experience jobs near liverpool, eng

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of customer experience jobs in liverpool, eng

Head of Customer Experience

Senior Customer Service Manager

Client Manager - Events

Head of Block Management

Team Leader (Contact Cente)

Housing Repairs Co ordinator

Head of Asset Optimisation

Planning Support Services Officer

Internal Communications Lead

Head of Operational Support

Medicals Team Leader

Head of CRM, Loyalty and Retention

Liverpool Trade Activation Executive

Head of Digital Strategy

First Response Advisor

Executive Business Partner

Business Support Co-ordinator

Operations Manager

Executive Assistant

Account Executive (12-Month Maternity Cover - Part-time)

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