Housing scheme manager Work, Jobs in Liverpool, Eng (with Salaries)

Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
4d
Senior PFI Contracts Manager
Liverpool City Council —Liverpool
- £70,608 - £78,297 a year
- Contracts
- Negotiation
- Employee assistance programme
8d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Voice Officer
Cobalt Housing —Liverpool
- £42,723.20 a year
- Full-time
- Preschool
- Communication skills
- Gym membership
- Sick pay
Quick apply
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
7d
Housing Management Worker Homelessness - Nights
Forum Housing Association —Oxton
- £26,289.72 - £29,663.52 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Insight & Performance Manager
Crosby Housing Association —Liverpool
- £40,107 - £43,955 a year
- Full-time
- Hybrid work
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
4d
Dispute and Compensation Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Annual leave
- Employee assistance programme
Quick apply
Workplace Wellbeing Partner
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Communication skills
- Employee assistance programme
3d
Property Inspector
Ascend Properties —Liverpool
- £26,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
2d
Operations Manager
Specialist UK Restorations Limited —Burscough
- £45,000 - £50,000 a year
- Full-time
- Management
- Organisational skills
- Construction experience
- Annual leave
Quick apply
8d
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Regeneration Manager
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Employee assistance programme
Employment Advisor
Get Set UK 1 —Bootle
- £26,500 - £29,000 a year
- Remote
- Business development
- IT
- Communication skills
- Annual leave
Quick apply
8d
Assistant Accommodation Manager
Sanctuary Group —Liverpool
- £27,590.24 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Grants Officer (Regeneration)
Wirral Council —Wirral
- £39,152 - £41,771 a year
- Temporary
- Hybrid work
- Analysis skills
- No degree
- Organisational skills
- Annual leave
- Employee discount
4d
Support Worker - Homelessness - Fixed Term Contract
Forum Housing Association —Wirral
- £25,868.86 - £28,972.05 a year
- Full-time
- Free parking
- Health & wellbeing programme
Quick apply
4d
General Manager
Belong —Birkdale
- £72,224 a year
- Full-time
- Hospitality
- Leadership
- Paid training
- Annual leave
Quick apply
12d
VacancyTitle: Local Housing Manager - Tanners Court
Housing 21 —Runcorn
- £33,494 a year
- Full-time
- Management
- Sick pay
8d
Service Manager
The Riverside Group —Wirral
- £37,113.94 a year
- Full-time
- Team management
- Contracts
- IT
8d

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Customer Voice and Complaints Manager

MagentaLiving -
Birkenhead

Apply Now

Job details

Permanent
£45,000 - £48,000 a year
4 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Communication skills
Teaching

Full job description

About The Role

We’re looking for an experienced and confident Customer Voice and Complaints Manager to lead Magenta’s approach to complaints, customer feedback, engagement and insight-led service improvement. This role will make sure customers are listened to, complaints are handled fairly and consistently, and learning is used to improve services and customer outcomes.

You’ll lead a customer-focused team, oversee complaint handling and Housing Ombudsman compliance, and create meaningful opportunities for customers to influence services, policies and priorities. Working closely with colleagues across Magenta, you’ll use feedback, data and insight to identify themes, improve processes, strengthen accountability and demonstrate how we are listening and acting through clear “You Said, We Did” outcomes.

We’re looking for someone with strong experience in customer voice, complaints, engagement or feedback services, ideally within social housing or another regulated environment. You’ll need excellent leadership, communication, stakeholder management and reporting skills, along with a strong understanding of the Housing Ombudsman Complaint Handling Code and a passion for fairness, inclusion and continuous improvement.

About Us

Our Purpose: Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

Our Vision: Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.

Our Values: 'Do the Right Thing' is the thread that weaves our actions, decision-making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.

At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities. We're proud to say that it’s our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030!

Who we are:

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.

You’re in great hands here at Magenta Living. We are proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture:

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events

What we offer:
There are so many to pick from, but to just name a few…

26 days holiday (plus UK bank Holidays)
Paid time off over Christmas Period
Defined Contribution Pension Scheme with a fixed employer rate of 6%
Flexible working
Healthcare Cash Plan
Well-being support and fun employee events
Employee Recognition programme
Talent Management Programmes and e-learning access to support development
Free parking at either our head office or main depot
Paid professional memberships
Volunteering day

Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:

Jobs with Magenta Living housing association | Magenta Living

We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living.

Apply Now

Refine Your Search

housing scheme manager jobs in liverpool, eng

Customer Voice and Complaints Manager

Senior PFI Contracts Manager

People Partner

Senior Customer Voice Officer

Senior Customer Resolution Officer

Housing Management Worker Homelessness - Nights

Customer Insight & Performance Manager

Dispute and Compensation Advisor

Workplace Wellbeing Partner

Property Inspector

Operations Manager

Renewables Supervisor

Regeneration Manager

Employment Advisor

Assistant Accommodation Manager

Grants Officer (Regeneration)

Support Worker - Homelessness - Fixed Term Contract

General Manager

VacancyTitle: Local Housing Manager - Tanners Court

Service Manager

I want to receive the latest job alerts for housing scheme manager in liverpool, eng

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