Key account Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Court of Protection Administrator
Jackson Lees Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
- Employee assistance programme
- Referral programme
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Home Office Security Pass Team Admin Officer
Home Office —Liverpool
- £30,920 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Sales Assistant
West Green Group Limited —Liverpool
- £27,420.00 - £34,329.91 a year
- Full-time
- Sales
- No experience needed
- English
Quick apply
Accounts Payable Specialist
RMLFS Ltd —Liverpool
- £26,000 - £30,000 a year
- Full-time
- Construction experience
- In-person
Quick apply
12d
Billing & Credit Controller
Hill Dickinson LLP —Liverpool
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Development and Referrals Coordinator
CFS Care Limited —Manchester
- From £13.10 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
Revenues & Benefits Officer
Knowsley Council —Knowsley
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
10d
Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birkenhead
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Finance, Revenues & Payments Technical Officer
West Lancashire Borough Council —Ormskirk
- £28,598 - £31,022 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
2d
Transactions Assistant Officer
Home Office —Liverpool
- £30,920 - £34,920 a year
- Full-time
- Oracle
- Presentation skills
- Travel
- Annual leave
6d
Sales Support Coordinator
CMA CGM —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
12d
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Investor Relations & Sales Progression Executive
Integritas Property Group Limited —Liverpool
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
2d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Part-time Accounts & Business Operations Administrator
Celtic Fire Security —Liverpool
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Accounts Assistant
Arnold Clark —Liverpool
- £25,000 - £28,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Development Manager (BDM) - Bootle- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Bootle
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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key account jobs near liverpool, eng

Customer Service Advisor (FTC up to 12 Months)

CMA CGM -
Liverpool

Apply Now

Job details

Temporary
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Logistics
Analysis skills
Organisational skills
Communication skills

Full job description

ID: 585615

Location:
Liverpool, GB

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Customer Service Advisor (FTC up to 12 Months)

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MAIN PURPOSE

The job holder will be responsible for delivering a high standard of customer service throughout the shipment process, acting as a key point of contact for customers, internal departments, suppliers, overseas agencies and transport partners. The role will support day-to-day operational activity, customer enquiries, bookings, shipment updates, issue resolution and service delivery, ensuring customers receive timely, accurate and professional communication.

The role is suited to candidates with a strong customer service mindset who are adaptable, organised and able to work across different customer service functions. This may include supporting key account activity, general customer service coordination, shipment administration, customs-related checks, invoice queries, KPI performance and process improvement.

The job holder will work closely with Team Leaders, Managers and wider business stakeholders to maintain service quality, support continuous improvement and ensure both customer expectations and business targets are consistently met

MAIN RESPONSIBILITIES

Provide high-quality customer service by telephone, email and face to face, ensuring enquiries are handled professionally, efficiently and in line with customer expectations.
Act as a key point of contact for customers throughout the shipment process, providing accurate updates, resolving issues and escalating matters where appropriate.
Maintain and enhance customer satisfaction levels, supporting business growth, customer retention and cross-selling opportunities.
Support customer-specific KPI targets, including response times, case resolution, order accuracy, on-time communication and overall service quality.
Work proactively with internal departments, trade teams, overseas agencies, suppliers, transport partners and customers to ensure a joined-up and consistent service.
Support booking activity where required, including import, export and cross bookings, ensuring accuracy of information and timely communication.
Provide shipment and vessel updates where required, ensuring customers and relevant internal stakeholders are kept informed.
Inform customers of late or failed collections, delivery issues or operational delays, providing alternative solutions wherever possible.
Handle customer complaints in a professional manner, identifying solutions that meet customer expectations and escalating where necessary.
Complete invoicing queries, apply relevant freight and ancillary charges in line with tariffs, and support invoice dispute resolution with the relevant internal teams.
Build effective relationships with customers and stakeholders, including key account or VIP customers where required.
Ensure required criteria are in place before completion of release or delivery requests, including bills, payment, release authorisation and clearance status.
Support customs clearance checks and import/export customs activity where required, helping to avoid unnecessary delays or wasted journeys.
Support the implementation and review of SOPs/COPs, ensuring customer requirements are understood and processes remain effective.
Complete relevant reports, provide operational updates and support Team Leaders and Managers with day-to-day activity.
Contribute ideas for process, procedure and service improvements to improve customer experience, productivity and operational performance.
Maintain a strong working knowledge of internal and external systems, logistics platforms, shipping processes, maritime regulations and relevant customer service procedures.

WHAT ARE WE LOOKING FOR | KNOWLEDGE, SKILLS AND EXPERIENCE

Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage)
Excellent analytical skills, able to collate and analyse data and information with high attention to detail
Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally
Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment
Proactive problem-solving skills
Strong team player, able to build and sustain team morale and engagement.

Not only do we offer a competitive salary, we also offer a generous benefits package including:

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence
Exemplarity
Imagination
Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Apply Now

Refine Your Search

key account jobs in liverpool, eng

Customer Service Advisor (FTC up to 12 Months)

Court of Protection Administrator

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Home Office Security Pass Team Admin Officer

Sales Assistant

Accounts Payable Specialist

Billing & Credit Controller

Business Development and Referrals Coordinator

Revenues & Benefits Officer

Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped

Finance, Revenues & Payments Technical Officer

Transactions Assistant Officer

Sales Support Coordinator

Client Services Account Manager

Investor Relations & Sales Progression Executive

Key Account Manager

Part-time Accounts & Business Operations Administrator

Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped

Accounts Assistant

Business Development Manager (BDM) - Bootle- Circa 41k Package- 53k OTE Uncapped

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