Learning and development advisor Work, Jobs in Liverpool, Eng (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
1d
Training Advisor
GAUCHO Restaurants —Liverpool
- £38,500 a year
- Full-time
- Hospitality
- Presentation skills
- Travel
- Annual leave
Quick apply
10d
CSC Advisor
The Riverside Group —Liverpool
- £27,726.42 - £30,472.75 a year
- Full-time
- Communication skills
- Free parking
3d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
People Systems and Data Advisor
The Riverside Group —Liverpool
- £44,113.06 - £48,698.68 a year
- Full-time
- Oracle
- Microsoft Office
- Analysis skills
1d
Safety Health and Environment (SHE) Advisor
Science and Technology Facilities Council —Warrington
- £52,907 - £58,918 a year
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Annual leave
- Flexible schedule
Inclusive Learning Advisor - Liverpool
Myerscough College —Liverpool
- £24,522 a year
- University
- Annual leave
- Employee assistance programme
14d
Dispute and Compensation Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Annual leave
- Employee assistance programme
Quick apply
1d
Resident Advisor - Fixed-Term Contract
Fresh Student Living —Liverpool
- £10,141.30 a year
- Part-time
- Administrative experience
- Time management
- Life insurance
Quick apply
Resident Advisor (Part Time)
Fresh Student Living —Liverpool
- £11,190.40 a year
- Part-time
- Administrative experience
- Time management
- Life insurance
Quick apply
7d
People Advisor (maternity cover) 9 months FTC (Full Time)
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply
Business Admin Lead
Positive Futures —Liverpool
- £30,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
7d
Project Manager
NewPrinces Group —Liverpool
- Computer Science
- Project management
- Bachelor's degree
- Annual leave
- Work from home
14d
Personal Development Tutor (Adults)
Cheshire College South and West —Ellesmere Port
- £26,884 - £32,579 a year
- Full-time
- Customer service
- Free parking
- Annual leave
1d
Associate Director, Procurement Enablement – ESG, Governance, Training & Development
CSL Behring —Liverpool
- Full-time
- Bachelor's degree
- Business
AM2 Assessor
The City of Liverpool College —Liverpool
- Business development
- First Aid Certification
- School
- Employee assistance programme
- Employee discount
Quick apply
Employment Advisor
Employment —St Helens
- £28,400 - £30,150 a year
- Full-time
- Sales
- Customer service
- IT
12h
Human Resources Manager
Delta Hotels by Marriott Liverpool City —Liverpool
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
3d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
8d
Senior Manager - Operations - Joint International Crime Centre (JICC)
National Crime Agency —Warrington
- £67,609 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
9d

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Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Work Location: In person

Quick apply

Refine Your Search

learning and development advisor jobs in liverpool, eng

Team Leader (Contact Cente)

Training Advisor

CSC Advisor

People Partner

People Systems and Data Advisor

Safety Health and Environment (SHE) Advisor

Inclusive Learning Advisor - Liverpool

Dispute and Compensation Advisor

Resident Advisor - Fixed-Term Contract

Resident Advisor (Part Time)

People Advisor (maternity cover) 9 months FTC (Full Time)

Business Admin Lead

Project Manager

Personal Development Tutor (Adults)

Associate Director, Procurement Enablement – ESG, Governance, Training & Development

AM2 Assessor

Employment Advisor

Human Resources Manager

Junior Customer Success Manager

Senior Manager - Operations - Joint International Crime Centre (JICC)

I want to receive the latest job alerts for learning and development advisor in liverpool, eng

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